topic Re: prevent MF8500 from waking up at night in Office Printers

prevent MF8500 from waking up at night

adoucette — Sun, 31 Oct 2021 16:28:00 GMT

Hi, I have an MF8500CDW that I keep at my desk in the room where I sleep. Unfortunately it wakes itself up at night (and me along with it).

How can I prevent it from waking at night?

Sleep is set a 240 minutes and auto offline at 60 minutes.

Thanks,

Ari

Re: prevent MF8500 from waking up at night

adoucette — Tue, 09 Nov 2021 23:04:08 GMT

I set our network to block all traffic to this printer at night (can't even ping it when blocked) and the printer STILL wakes up at night a few times.

Aside from switching the printer off, how can I prevent it from waking itself (and me with it) up at night?

Thanks,

Ari

Re: prevent MF8500 from waking up at night

Hector — Mon, 20 Dec 2021 21:38:48 GMT

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can also contact support at 1-800-652-2666.

When the printer wakes up, does a message appear on the printer display?
Could you describe what the printer does when it wakes up?
Did the issues begin after updating any software or changing any network settings?

Re: prevent MF8500 from waking up at night

dim0n — Tue, 23 Jan 2024 02:25:25 GMT

Hello, i have same issue but with MF8380Cdw, printer wakes up all the time around 2:15 AM (at night), printer is connected now via LAN, but it did before also, when it was connected to wifi... printer is not connected to telephone line... it does not print, just do procedure, like when you just turn it on, turns fans. do something inside, you hear same sounds like when you want to print... and same thing, before printer was at office, and at this time nobody cares, because nobody was in office at that time, now i have it in my room, and it wakes me up too 😞

EDIT: printers firmware was updated to latest (05.11.18), with firmware from canon website, few years ago...

EDIT2: I see, that on every different country there is different date for latest firmware, but its V12.01

Re: prevent MF8500 from waking up at night

adoucette — Tue, 23 Jan 2024 02:14:53 GMT

We have not yet been able to get the printer to NOT wake us up at night (e.g. printer stays asleep but on).
So we have plugged it into a smart-plug that we have set to turn off at night and turn on in the morning. It is my assumption that this is not as good for the printer's hardware as the smart-plug does not initiate the printer's preventative maintenance shut-down procedures.
But, it DOES let us sleep without interruption by a printer with inadequate firmware.

Re: prevent MF8500 from waking up at night

dim0n — Tue, 23 Jan 2024 02:22:21 GMT

We will see, what Mr. Hector or somebody else from Canon will answer, I don't want to use smart plug to be honest... There was question to you, but you didn't answer so maybe it will move forward :-). It's old printer but still perfect, I don't remember, when I bought toners last time 🙂

Re: prevent MF8500 from waking up at night

adoucette — Tue, 23 Jan 2024 02:31:16 GMT

@dim0n wrote:There was question to you, but you didn't answer so maybe it will move forward

If you mean whether there is anything on screen, what the printer does when it wakes up, or if this was following an update - as per Hector's questions - the answer is essentially "no", nothing useful. It simply wakes up with no messages, makes same sounds as if we had turned it on, and Canon has not produced an update for this device in years. So, no, not really useful, but thanks for asking.

Re: prevent MF8500 from waking up at night

dim0n — Tue, 23 Jan 2024 02:40:09 GMT

first of all no offence, we have same problem ;-). I mean that Hector ask for more information, like in what time exactly it does etc... but you didn't answer, or at least I don't see it, and yes, as you write now, we both have absolutely same symptoms... Display turns on, do some sounds etc... So maybe they will do something about it, if they did a new drivers in 2021m, so hope will never die 🙂 And lets be honest printer will never be quite quiet 😄 And about that pic, the proper true life 🙂

Re: prevent MF8500 from waking up at night

dim0n — Sun, 04 Feb 2024 18:42:50 GMT

Yep, you was right 😉

Re: prevent MF8500 from waking up at night

65tang — Fri, 01 Mar 2024 17:29:50 GMT

So... As of the last month or so, my printer wakes up when my android phone is called. cdw8500c on latest firmware

Re: prevent MF8500 from waking up at night

dim0n — Fri, 01 Mar 2024 19:28:20 GMT

Hi, can you be more specific please? Do your printer wakes up all the time, when somebody calls you at any time? Also got an idea, it's quite an interesting idea, what if this behavior have something together with Canon Print Service, which we maybe have installed in your phones? At least I have... But why it happens only after midnight all the time?

Re: prevent MF8500 from waking up at night

65tang — Fri, 01 Mar 2024 20:10:29 GMT

yes, every time my phone rings on Google Voice to be exact. Yes, Canon Print Services are installed. However, based on that line of thinking, I just stopped the service and tried again. Unfortunately the printer lights up and says processing data, and wakes up.

Re: prevent MF8500 from waking up at night

dim0n — Tue, 05 Mar 2024 21:47:17 GMT

Found an interesting thing, my mf8380cdw stops to wake up, sometimes it will wake but not every night, so I believe it have probably something in with router in my case, maybe it tries to ping printer or whatever, I have also I stalled canon print service in my Android phone, but coz right now I mostly don't sleep over night, I start to realize that this, mine, behavior, I mean přinést wakes up after midnight, don't happen everyday... So not sure, try to test it by disabling WiFi in your phone, this will confirm, if it have something with your phone, and nobody else use at this moment those cacon print services...

Re: prevent MF8500 from waking up at night

65tang — Thu, 07 Mar 2024 14:32:23 GMT

So more testing, it seems that it's a possible network broadcast that wakes the printer. I have an oBi200 poly that is connected to Google voice, and if I unplug it and call my number, the printer remains asleep. Since the oBi200 was discontinued over a year ago , no firmware updates have been made. Something on the printer firmware must have changed.

Re: prevent MF8500 from waking up at night

shadowsports — Thu, 07 Mar 2024 16:50:55 GMT

Greetings,

This is a 3yr old topic, revived in January this year for a different model device. MF8500 vs MF8300.

To receive help, its best to start your own topic with information specific to your device model and environment. Operating system (version and build. Connection type, wired, wireless, USB and any additional information / observations specific to your issue.

Re: prevent MF8500 from waking up at night

Hector — Wed, 15 Jan 2025 15:24:59 GMT

Hello,

For help checking you phone/fax setting or see what is causing the printer to wake up when your cell phone is called, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help you check the settings on your 8500 series printer.