topic Re: Scan to email from Canon mfb42cdw in Office Printers

Scan to email from Canon mfb42cdw

bonannyc — Wed, 27 Oct 2021 04:37:55 GMT

I have been very, very frustrated trying to get my device to scan to email. I have tried several guides and none seem to have the same settings on the printer or on the remote UI as my printer (Canon imageclass mfb42cdw). Nothing comes up when I search this issue for my specific device. It does not exist on Canon's website either to contact for support. I do not feel like sitting on hold forever waiting for customer support over the phone. I am very frustrated that canon does not have an email for customer support.

If anyone has any advice, I would greatly appreciate it.

Re: Scan to email from Canon mfb42cdw

Danny — Wed, 27 Oct 2021 12:22:52 GMT

Hi, bonannyc!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. To date, we haven't made a model with the name you described. We have, however, made a model called the imageCLASS MF642Cdw and that the 6 may have been misread as a lowercase B. Is this your printer?

That, and any other details you'd like to give will help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!