topic Re: Cannon MF236n not seen by computer in Office Printers

Cannon MF236n not seen by computer

Sternya — Fri, 17 Sep 2021 20:49:28 GMT

The printer has been working fine via USB connection to my PC. Now the computer cannot "see" it and says that it is offline.

Re: Cannon MF236n not seen by computer

Danny — Sat, 18 Sep 2021 13:18:14 GMT

Hi, Sternya!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Cannon MF236n not seen by computer

Sternya — Sun, 19 Sep 2021 11:33:36 GMT

Edition Windows 10 Pro
Version 21H1
OS build 19043.1237
Experience Windows Feature Experience Pack 120.2212.3530.0

Thinkpad X1 Carbon

Re: Cannon MF236n not seen by computer

Sternya — Thu, 23 Sep 2021 15:59:11 GMT

Hi Danny:

I supplied the information you requested. Any ideas or suggestions?

Thanks,

Re: Cannon MF236n not seen by computer

Danny — Thu, 23 Sep 2021 16:07:39 GMT

We were seeking more information so that your fellow forum users could get a clearer picture of what's going on. If you need immediate help, we recommend calling our imageCLASS printer support line. They're available Monday through Friday at 1-800-OK-CANON (1-800-652-2666).

Re: Cannon MF236n not seen by computer

Sternya — Sun, 26 Sep 2021 15:30:25 GMT

Turns out that my cable needed to be replaced. The telephone support did a great job helping me deternine that,