topic Toner Cartridge Door Will Not Close in Office Printers

Toner Cartridge Door Will Not Close

jc1brady — Wed, 04 Aug 2021 22:47:06 GMT

Have an app. 3 week old Image Class MF269 DW multi-function printer. To clear a paper jam after trying all Canon methods, I removed the Drum and then the Toner cartridge and was able to pull out the paper.

The problem now is that after following the instructions for inserting new cartridges, the door does not come even close to closing. And even with both cartridges removed, it closes with what feels like spring tesion the last inch or so,and even then, doesn't lock.

Any help would be appreciated.

Re: Toner Cartridge Door Will Not Close

shadowsports — Thu, 05 Aug 2021 14:28:59 GMT

Greetings,

No re-assembly instructions or video exist. You'll need to take the printer apart again and determine which part is not correctly positioned or seated. It may be a good idea to contact Canon for help.

Since your issue is not related to software or problem with operation, it will be hard to help. This is really beyond the scope of support we as users can provide. We cannot see what the problem or obstruction is. I suggest you re-examine everything and attempt to determine what is keeping the drawer from closing correctly. Hope you can figure it out.

Re: Toner Cartridge Door Will Not Close

jc1brady — Thu, 05 Aug 2021 14:43:18 GMT

Much appeciated.

While on infinate hold with Tech" Support, I'll slow down and take a much closer look.

Re: Toner Cartridge Door Will Not Close

Hector — Mon, 04 Oct 2021 19:09:37 GMT

Hello Jc1brady,

If the toner cartridge door will not close, it will mean the cartridges are not seated properly or there is something wrong with the door. In this situation, I would suggest removing the toner and checking if the door will close. If it will, it usually mean the door is fine and the toner needs to be reseated. If the door still will not close it will mean there is something wrong with the hardware. Our service agents at 1-800-652-2666 would be happy to help with the issue and provide service options if needed.

Re: Toner Cartridge Door Will Not Close

emarrs — Tue, 25 Jul 2023 17:36:16 GMT

This was very helpful. I removed the toner and put it back in. The door closed perfectly. thank you!