topic Re: 4350d 225 Error Message in Office Printers

4350d 225 Error Message

w8n4dsn — Thu, 24 Jun 2021 16:14:31 GMT

I tried flatbed scanning on my printer for the first time and received a E225 error. How do I fix this?

Re: 4350d 225 Error Message

Danny — Thu, 24 Jun 2021 16:22:28 GMT

Hi, w8n4dsn!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: 4350d 225 Error Message

w8n4dsn — Thu, 24 Jun 2021 16:26:13 GMT

I have multiple computers but none are connected to the printer currently.

I have a windows 7 which is what was connected when the error was created.

I have a windows 10 which I was able to use to print before the error.

Re: 4350d 225 Error Message

shadowsports — Sat, 26 Jun 2021 14:36:47 GMT

Greetings,

A google search seems to indicate a problem with the contact image sensor (CIS). Some if the suggested fixes include:

-Turning the machine off, unplugging it for a minute, reconnecting to power and turining it back on.

-Cleaning or replacing the CIS

The CIS is connected by a small cable. Some have also reported success resolving this error simply by re-seating the cable.

The fixes above require some disassembly. In some cases a firmware update might also be applicable. The printer is not sold on the united states, so you would need to visit the Canon Support site that serves the region of the world where you live.

Here is an example:

imageCLASS MF4150 Firmware Update, Prevention of E225 error code. (custhelp.com)

Note, this FW does not apply to your product <<<

Re: 4350d 225 Error Message

w8n4dsn — Sat, 26 Jun 2021 16:46:35 GMT

Thank you shadowsports. This is a 4350d that I must definitely bought at office depot in the United States. Canon should provide support. I have seen that this could be a firmware issue or a CIS issue. I'll try a new download first and see if that resolves the matter.

Re: 4350d 225 Error Message

w8n4dsn — Fri, 02 Jul 2021 14:37:00 GMT

Anything from Canon?

Re: 4350d 225 Error Message

Hector — Tue, 20 Jul 2021 22:18:55 GMT

Hello W8n4dsn,

The 255 error would point to a problem with the image sensor for the scanner. This message would usually mean the printer needs service but, there is a chance that it is caused by the unit not getting enough power. You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source and you can try turning it on. If you continue to get the error, it would mean the printer needs service.

To see what service options are available, you can log into your canon account using the link provided HERE or you can contact support at 1-800-652-2666. Our agents can also check what might be causing the issue or can provide service options.

Re: 4350d 225 Error Message

w8n4dsn — Wed, 21 Jul 2021 15:11:37 GMT

Hector, the power button resolved the issue. Thanks!

Re: 4350d 225 Error Message

Hector — Mon, 26 Jul 2021 19:47:28 GMT

You're very welcome w8n4dsn, I'm glad I could help!

Re: 4350d 225 Error Message

bonair — Thu, 06 Mar 2025 00:52:47 GMT

I fixed this by cleaning the scanner bar. The glass bed has 4 screws and lifts off fairly easy. The bar is very delicate and everything must be kept super clean. I did this about 2 years ago and still running, no problems. I believe I used camera lens cleaner and dustless lens wipes. When my MF4350d finally dies I hope canon makes one as good.