topic Stopped - 'Filter' failed in Office Printers

Stopped - 'Filter' failed

peter_metro — Thu, 24 Jun 2021 19:58:28 GMT

Printer: Canon iR-ADV C5550/5560

MacOS: 10.15.7

Devices running Catalina get the error message from the subject line when trying to print. I'm using the most recent recommended driver here:

https://www.usa.canon.com/internet/portal/us/home/support/details/copiers-mfps-fax-machines/multifun...

I have also tried the steps detailed in this post about the same problem to no avail:

https://community.usa.canon.com/t5/Printer-Multifunction-Support/Filter-failed-error-with-new-macboo...

Any ideas?

Re: Stopped - 'Filter' failed

Danny — Fri, 25 Jun 2021 13:39:32 GMT

Hi, peter_metro!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Stopped - 'Filter' failed

cpass — Mon, 02 Aug 2021 14:57:02 GMT

I am having the same issue "Stopped - 'Filter' failed" with certain PDF files. Very frustrating.

I am also running MacOS: 10.15.7 - catalina.

Any suggestions beyond the delete and re-add printer?

Thanks in advance.

First Canon printer. Hopefully not the last.

Re: Stopped - 'Filter' failed MF 8300 &MF4350

nhudson — Sun, 03 Oct 2021 16:26:21 GMT

I am having the same problem "Filter failed" with both of my printers MF 4350d and MF8300 CW help!!