topic Re: Shadows or Smears on prints in Office Printers

Shadows or Smears on prints

xrischan — Mon, 26 Apr 2021 12:32:32 GMT

Hi all.

I have a develpoing problem across my pro graf printers. I have 3 pro 2000 and 2 pro 4000.

There is a shadowing across the blues. I cant find the correct name for this error or indeed any clue as to why?

You can see the blue has been affected by thw white letters.

I hvae replaced the head on one of these machnines and the problem still persists. It now affects 3 of my 5 machines . Please help.

Re: Shadows or Smears on prints

Michael — Wed, 05 May 2021 19:44:09 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please call us at 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).

Re: Shadows or Smears on prints

xrischan — Tue, 11 May 2021 09:54:52 GMT

Hi. I am in the UK. That number doesnt work.

Does anyone have anyideas on what could be causing this? I have just replaced yet another printhead and the issue still stands

Thanks