topic Re: MF644Cdw feeder for document scanning does not work in Office Printers

MF644Cdw feeder for document scanning does not work

mikxx — Mon, 19 Apr 2021 20:51:18 GMT

Hello

when I try to scan documents (Windows 10, MF scan utility set to "Feeder") it does not recognize the documents and gives me notification "Place documents in the feeder".

It was working fine until recently. I already reinstalled the MF scan utility software. The platen glass canner works fine.

Any ideas?

Thanks

Re: MF644Cdw feeder for document scanning does not work

mikxx — Tue, 20 Apr 2021 13:38:25 GMT

It seems that the ADF does not recognitze that documents are in it.

It does not scan, copy or pertform the maintenance "Clean Feeder"

Any ideas?

Re: MF644Cdw feeder for document scanning does not work

shadowsports — Tue, 20 Apr 2021 15:14:40 GMT

Greetings,

The behavior you describe is hardware related, not software, so reinstalling the drivers or application isn't going to help.

Focus on the ADF. Alignment issue, door not closed securely, a corner edge of paper (jam), obstruction or sensor faulure.

Re: MF644Cdw feeder for document scanning does not work

mikxx — Tue, 20 Apr 2021 17:16:16 GMT

Hello shadowsports,

thank you very much for your quiuck answer.

The motor itself works so there is no alignment or paper jam issue existing.

Any idea how to fix the sensor?

Re: MF644Cdw feeder for document scanning does not work

mikxx — Fri, 23 Apr 2021 12:56:47 GMT

Anybodsy with an idea how this sensor works?

The manual sais nothing about it unfortunately and I also do not get any error code

Re: MF644Cdw feeder for document scanning does not work

Danny — Fri, 23 Apr 2021 13:01:01 GMT

Hi, mikxx!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MF644Cdw feeder for document scanning does not work

mikxx — Wed, 28 Apr 2021 15:43:20 GMT

I had a technician checking the printer and he advised to replace the paper roll and the sensor.
Any idea where I can buy those parts?

Re: MF644Cdw feeder for document scanning does not work

mikxx — Mon, 03 May 2021 16:22:29 GMT

Hello

I still try to find information where I can buy the replacement parts.

Thanks

Re: MF644Cdw feeder for document scanning does not work

Hector — Fri, 11 Jun 2021 21:20:59 GMT

Hello Mikxx,

The issue that you are describing does point to a problem with the hardware. To see what service options you have for the MF644Cdw, you can contact our support team at 1-800-652-2666. If you would like to purchase parts, you can contact our parts team at 1-866-481-2569.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MF644Cdw feeder for document scanning does not work

shadowsports — Tue, 07 Feb 2023 14:27:08 GMT

Greetings and Welcome Lumetronik,

This thread is almost 2 yrs old now. The issue is likely resolved or forgotten. There has been no follow up from the OP.

Re: MF644Cdw feeder for document scanning does not work

mikxx — Tue, 01 Aug 2023 17:02:06 GMT

Hello

I had to get the parts changed by the authorized service as I could not buy the parts myself. Very disappointing.

Re: MF644Cdw feeder for document scanning does not work

pchtxag91 — Mon, 07 Aug 2023 20:54:18 GMT

I have the same problem on 2 different units. It is not a hardware problem. I have the mf264dw. At home, it works just fine. Today I brought it to my office and installed the software and it does not recognize the feeder tray. The scan utility only offers the glass option in the settings. This is a software issue that Canon needs to acknowledge and fix.