topic Re: Google Cloud Print Communication Error in Office Printers

Google Cloud Print Communication Error

rawlmary — Mon, 28 Aug 2017 19:03:30 GMT

Hello,

I'm using the imageclass MF733dw. Attempts to scan a document to my desktop generates "Google Cloud Print Communication Error". Printing and copying functions are fine. I have restarted both the desktop and the printer to no effect.

Scan function was operating just fine before lunch.

Please advise. Thank you.

Re: Google Cloud Print Communication Error

Patrice — Sun, 19 Nov 2017 05:20:18 GMT

Hi rawlmary.

I will need to gather some more information so that I can best assist you. If you still need assistance with this error, please answer the questions below:

1. Which operating system is installed on your computer?

2. Is the Google Chrome web browser open on your computer when you attempt to scan a document?

I look forward to your reply with the information I have requested. If you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST, for further assistance.

Re: Google Cloud Print Communication Error

spiererd — Wed, 14 Mar 2018 17:03:38 GMT

Hi,

I am constantly getting a "google cloud communication error" message before printing. Since I purchased the printer I have had a blinking yellow light on the console. I am only allow to print after I shut off the system and turn it back on. Any help would be approciated. I am working from a Surface 4 Proi5. I also have the same issue from my Mac.

David

Re: Google Cloud Print Communication Error

Stephen — Wed, 14 Mar 2018 17:13:05 GMT

Hi there!

We recommend reaching out to our friendly support team for one-on-one troubleshooting. They're available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays at 1-800-OK-CANON (1-800-652-2666).

Support at Canon USA is always free, and right here in the USA.

Re: Google Cloud Print Communication Error

spiererd — Wed, 14 Mar 2018 17:25:26 GMT

Thank you...I will try that.

David

Re: Google Cloud Print Communication Error

Luminous — Sun, 09 Feb 2020 17:50:29 GMT

I have the exact same problem. "The Google Cloud Print Communication Error" is blinking constantly. I am not trying to scan, it just blinks there non-stop.

I am using Windows 10 (up-to-date).

Where do I access that information on the printer menu?

Re: Google Cloud Print Communication Error

Jbuck65 — Thu, 25 Feb 2021 22:27:18 GMT

ONE HOUR WAIT TIME WITH NO OPTION TO BE PUT INTO A CALL BACK QUEUE!!! Absolutely ridiculous

Re: Google Cloud Print Communication Error

mathemsg — Wed, 07 Apr 2021 03:57:38 GMT

Just had this tonight, can't clear it. No idea how it started. Have Google print services on phones, but doesn't explain how this started. Have you found andy emplanation/cure?

Re: Google Cloud Print Communication Error

dudintv — Wed, 07 Apr 2021 09:12:11 GMT

1. Go to yours local "Remote UI: Portal" (in my local network it's http://192.168.1.108/portal_top.html)

2. Go to "Settings/Registration"

3. Go to "Network Settings"

4. Go to "Google Cloud Print Settings"

5. Just disable it. Because Google Cloud Print doesn't work anymore!

6. Restart your printer.

Re: Google Cloud Print Communication Error

dudintv — Wed, 07 Apr 2021 09:13:34 GMT

Google Cloud Print doesn't work anymore officially. You have to disable it. I've post the instruction in this thread.

Re: Google Cloud Print Communication Error

babysneaks — Wed, 07 Apr 2021 23:32:16 GMT

On my Mac with the latest OS X, there is no network settings tab in the left column. I do not see Google Cloud Printing Settings under any of the available tabs.

Any guidance would be appreciated.

I tried the 800 number for the "award winning service." After 87 minutes on hold, I had to go pick up my kid. This is a disgrace.

Thanks,

Tim

Re: Google Cloud Print Communication Error

babysneaks — Thu, 08 Apr 2021 14:20:55 GMT

I called right at 10 am Eastern this morning and got to an agent who solved the problem on my imageClass MF 269 dw printer.

Two main steps:

Menu
System Management Settings
Google Cloud Print Settings
Enable Google Cloud Print
Off

Then . . .

Menu
System Management Settings
Initialize All Data/Settings
Yes
Yes

The downside of part 2 here is that this is a reset of the printer, so you might lose all the data you stored in the printer/fax/etc. When completed, you will have to reset things like the language, time zone, and day/time on the printer. But this additional step was what was required to get the error light to stop blinking.

I hope this helps someone.

Tim

Re: Google Cloud Print Communication Error

Gary4 — Thu, 15 Apr 2021 02:53:05 GMT

I too was getting the amber error light blinking on my MF247dw and error message was Google Cloud Print error. I used the method above (remote user login to system manager account) to turn off Google Cloud printing since it is no longer available, but I also had to "unregister" to get the error light to disappear.

Re: Google Cloud Print Communication Error

Natey — Fri, 16 Apr 2021 21:08:20 GMT

One would think Canon would release a firmware update that disables this Google Cloud Print thing to stop the error from displaying, like on my MFC644C.

But looks like we'll all have to disable it ourselves.

Thanks for the info, @dudintv

Re: Google Cloud Print Communication Error

WiseElder — Sun, 01 Aug 2021 00:52:08 GMT

On my MF227dw -
While using the method from Babysneaks, above, (4-8-21), I discovered a way to initialize ONLY the Google Cloud Print Settings:
When doing Part 2, on Step 3 go instead to 'Initialize System Management (Settings).
In there, as Step 4, there's a choice for initializing just the 'Google Cloud Print Settings'. This saves you from losing all data & settings!
Cheers, David

Re: Google Cloud Print Communication Error

closeupman — Sat, 31 Jul 2021 15:30:24 GMT

Doesn't work with MF424dw, no google cloud print settings.

So I just did the 2nd part and it seems to work, no error now.