topic Re: Canon LBP360 won't print text but prints images fine in Office Printers

Canon LBP360 won't print text but prints images fine

DrJoe — Sat, 06 Mar 2021 05:05:41 GMT

I have a laser printer, Canon LBP360. It has been a champ. Absolutely love it.

Suddenly, it stopped printing ... except for odd things, which I finally identified as graphic elements within a Word Document. So - I tried to print a picture. NO PROBLEM! I have tried to print a document in Word - mostly blank. Tried to print the same document in PDF - still mostly blank. Turn the PDF into a JPG - no problem! It prints fine.

Completely IRRITATING.

I have tried uninstalling the printer/driver. THEN - reinstalled the printer and driver.... AND the problem persists.

ANY SOLUTIONS for me??

Re: Canon LBP360 won't print text but prints images fine

shadowsports — Sat, 06 Mar 2021 16:08:15 GMT

i-SENSYS LBP3360 - Support - Download drivers, software and manuals - Canon Europe (canon-europe.com)

Greetings,

What are the results of a nozzle test pattern?

How is the printer connected, and to what? (USB, Ethernet)

Most importantly, what operating system are you using? (OS and build)

I assume this is happening when printing from all applications, or just some, or one?

Have you tested with multiple files, or is only one file affected? (Word Doc)?

Re: Canon LBP360 won't print text but prints images fine

DrJoe — Sat, 06 Mar 2021 16:23:49 GMT

Hi Rick - thanks for the reply.

I am connected via USB directly to the printer. Again, it has been working fine - and this seems to be a change since updating my MacBook Pro to Big Sur -- now that I think about it. I am on version 11.2.2

I have tried printing from Microsoft Word, from PDF and from ApolloOne (photography app).

It prints the graphics from a test page fine - but no letters.

Using multiple different files - it will print graphics wtihin a Word document - but no text.

PDF - same thing.

Pictures print just fine.

IF - I convert a single-page Word document into a JPEG format -- THEN the words print just fine.

PS: I did delete the printer, and reload the printer and reloaded the driver.

Hope that's helpful.

Joe

Re: Canon LBP360 won't print text but prints images fine

shadowsports — Sat, 06 Mar 2021 19:41:28 GMT

Based on what I see the Big Sur Driver supports through build 11.1

UFR II/UFRII LT Printer Driver & Utilities for Macintosh V10.19.8 [Mac OS : 10.11.6 - 11.1]

I think you'll need to downgrade to 11.1 or Contact Canon.