topic Re: Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822 in Office Printers

Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822

eolsen5734 — Sat, 27 Feb 2021 18:24:00 GMT

I can print emails and documents from Google drive from my android tablet (Samsung Galaxy S6 Lite running v10 sw).

But if I download a PDF file and attempt to print. I get error 822 (invalid file format). But the docs indicate this is a USB stick error.

Has anyone been able to print PDFs from Android?

Re: Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822

shadowsports — Wed, 03 Mar 2021 15:43:55 GMT

Greetings,

I routinely prind PDF docs downloaded from the web from my Pixel. No errors or issues with formatting.

Are you printing from Adobe, your web browser or another native app or your samsung tab?

Re: Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822

eolsen5734 — Tue, 02 Mar 2021 16:35:24 GMT

I am printing from Chrome

Re: Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822

shadowsports — Wed, 03 Mar 2021 15:45:52 GMT

This is from Google:

Print from your device

You can print from Chrome on your Android device. To print from your phone, add a printer that can get data with Wi-Fi or a mobile network.

On your Android device, open the Chrome app .
Open the page, image, or file you want to print.
At the top right, tap More Share.
Select Print .
At the top, select a printer.
To change any print settings, tap the Down arrow .
Tap Print .

Re: Problem printing pdf from Android to MF264dw printer using Canon Print service getting Error 822

Hector — Fri, 21 May 2021 17:53:45 GMT

Hello eolsen5734,

If you are getting that error while printing using the Canon print service, you can go into the settings of your phone and under printing, you can try disabling any other printer services that are running. Apps > Settings > More (Wireless and networks section) > Printing. Once the other services are turned off, you can try printing again

If you are still getting the error, you can try printing the PDF file from our Canon Print Business app to see if you get the same error. If you continue to have the issue, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to help.