https://community.usa.canon.com/t5/Office-Printers/ROLL-PAPER-ERROR-ISSUE/m-p/334633#M13143 <P>Hi oncdoc,</P><P>&nbsp;</P><P>It is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance.&nbsp; There is NO charge for this call.&nbsp; Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.<BR /><BR /><BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Feb 2021 17:32:02 GMT Patrick 2021-02-16T17:32:02Z https://community.usa.canon.com/t5/Office-Printers/ROLL-PAPER-ERROR-ISSUE/m-p/334372#M13141 <P>ImagePROGRAF PRO-2100</P><P>&nbsp;</P><P>I am repeatedly getting the error message "PAPER SIZE NOT RECOGNIZED" when attempting to use upper (supplied) roll holder.</P><P>&nbsp;</P><P>I have auto feed set to "ENABLE" and paper retention to "WHILE FEEDING". I have specified 24" roll width. I have repeatedly followed instructions on the touch screen. Each time I get back to the home screen and go thru the load (roll) paper sequence the same eoutcome occurs.</P><P>&nbsp;</P><P>HELP, please!</P> Sat, 13 Feb 2021 20:17:59 GMT https://community.usa.canon.com/t5/Office-Printers/ROLL-PAPER-ERROR-ISSUE/m-p/334372#M13141 oncdoc 2021-02-13T20:17:59Z https://community.usa.canon.com/t5/Office-Printers/ROLL-PAPER-ERROR-ISSUE/m-p/334633#M13143 <P>Hi oncdoc,</P><P>&nbsp;</P><P>It is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance.&nbsp; There is NO charge for this call.&nbsp; Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.<BR /><BR /><BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Feb 2021 17:32:02 GMT https://community.usa.canon.com/t5/Office-Printers/ROLL-PAPER-ERROR-ISSUE/m-p/334633#M13143 Patrick 2021-02-16T17:32:02Z