topic Re: LBP622C doesn't print - no error message in Office Printers

LBP622C doesn't print - no error message

dpreston316 — Mon, 15 Feb 2021 20:57:39 GMT

computer says documents won't print; printer has no error message (or any sign of activity)

two weeks ago spent 2 hrs on hold to get it fixed; problem now recurring.

last attempt to fix before i just return the item and get a printer that actually prints

Re: LBP622C doesn't print - no error message

shadowsports — Tue, 16 Feb 2021 07:04:36 GMT

@dpreston316 wrote:
computer says documents won't print; printer has no error message (or any sign of activity)

two weeks ago spent 2 hrs on hold to get it fixed; problem now recurring.

last attempt to fix before i just return the item and get a printer that actually prints

Greetings,

It sounds like a communication issue, but this is only a guess. We can try to help, but you'll have to give us more infomation.

"Computer says"... PC, MAC... which OS?

Printer is connected to.. What and how? (USB, Ethernet, Wireless)

"Issue was resolved 2 weeks ago"... What was done, how was the issue resolved?

All we know is you had a problem, it got resolved, and now it has returned.

Re: LBP622C doesn't print - no error message

dpreston316 — Tue, 16 Feb 2021 13:05:05 GMT

computer: PC

wireless connection

last fix involved reinstalling drivers, and ultimately the Printer had switched its IP address.

Re: LBP622C doesn't print - no error message

shadowsports — Tue, 16 Feb 2021 14:47:59 GMT

Greetings,

This is what I suspected.

Assign the printer a static IP address. This is done on your router.

Remove the printer from your system, you do not need to uninstall its software. Now re-add the printer using its IP address.

See my reply in this thread.. different model printer, but 100% applicable to your situation:

Re: CAnon Pixma MX922 connecting wirelessly - Canon Community

Just to be clear, the behavior your are experiencing is related to your network, not your printer. Any wireless device using DHCP can eventually have this problem unless you use a persistent destination, or one that doesn't change. Its easy to fix, and only needs to be done once.

Re: LBP622C doesn't print - no error message

dpreston316 — Tue, 16 Feb 2021 15:09:13 GMT

thank you - the linked explainer is very thorought - one question, how do i assign a static IP on the router?

Re: LBP622C doesn't print - no error message

shadowsports — Wed, 17 Feb 2021 15:00:21 GMT

Greetings,

This depends on the router model. Provide that and I will attempt to find an article or instructions for you.

Re: LBP622C doesn't print - no error message

dpreston316 — Sat, 20 Feb 2021 17:07:17 GMT

router is technicolor tc8715d

how do i find the IP address using the printer menu?

Re: LBP622C doesn't print - no error message

shadowsports — Fri, 26 Feb 2021 15:13:03 GMT

See page 63 of the routers manual:

technicolor-tc8715d-userguide.pdf (d15yx0mnc9teae.cloudfront.net)

Re: LBP622C doesn't print - no error message

dpreston316 — Mon, 01 Mar 2021 02:44:40 GMT

Great, thank you so much.