topic MB2120 Error Code 5c01 in Office Printers

MB2120 Error Code 5c01

ksitz — Sun, 07 Feb 2021 17:50:58 GMT

I keep getting this error message and the process of off & on does NOT clear it. HELP!

Re: MB2120 Error Code 5c01

Stephen — Sun, 07 Feb 2021 18:01:27 GMT

Hello!

So that the Community can help you better, we will need to know which Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x/11.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: MB2120 Error Code 5c01

shadowsports — Tue, 09 Feb 2021 13:35:53 GMT

Greetingbs,

Error 5C01 is documented in the product's manual.

Canon : MAXIFY Manuals : MB2100 series : 5C01

5C01

Cause

Printer error has occurred.

What to Do

Turn off the printer and unplug it.

Plug in the printer again and turn it back on.

>>If this does not solve the problem, contact your nearest Canon service center to request a repair.<<

Options are repair or replacement.