https://community.usa.canon.com/t5/Office-Printers/I-SENSYS-MF643Cdw-MF-Scan-Utility-Error/m-p/332721#M12990 <P>ERROR CODE: 9,230,0</P><P>&nbsp;</P><P>This seemes to be a big problem if you search the internet. Also I have got one answer on your phone support and there are dussins of "solutions" online - non wich seem to take a "whole grip" on the situation... I get this when trying to open the Canon MF Scan Utility. Also when trying to use the scan function on the printer LCD screen I get the error msg "Connect the computer." Printing works fine!</P><P>&nbsp;</P><P>[ Canon I-sensys MF 643cdw , baught 2020-12 ]</P><P>&nbsp;</P><P>-Windows 10, latest updates</P><P>-Non auto select standard printer in windows settings (as one solutions said in this forum)</P><P>-No firewall activated at the moment (as one solution said in this forum)</P><P>-Deleted and re-installed drivers and software 10 times (and restarted computer)...</P><P>-The only thing I havent really tryed is to update the printers firmware and that is becuase Your updater (software) claims that I must use USB cable or ethhernet-cable. Your software states it should not be done using WIFI (why the hell not?)</P><P>&nbsp;</P><P>Tryed other drivers as solution by Canon phone support (wich was very bad swedish spoken by your support assistant and I could hear on the delay that he was no sitting in Sweden). Bad Swedish and bad sound = bad support. Just cancel your swedish support if you are not gonna even try!</P><P>&nbsp;</P><P>With this forum post I hope to recive excellent support as per this is a office printer and not home printer</P><P>&nbsp;</P><P>Best regards, Robert.</P> Thu, 28 Jan 2021 16:21:57 GMT bananasplit 2021-01-28T16:21:57Z https://community.usa.canon.com/t5/Office-Printers/I-SENSYS-MF643Cdw-MF-Scan-Utility-Error/m-p/332721#M12990 <P>ERROR CODE: 9,230,0</P><P>&nbsp;</P><P>This seemes to be a big problem if you search the internet. Also I have got one answer on your phone support and there are dussins of "solutions" online - non wich seem to take a "whole grip" on the situation... I get this when trying to open the Canon MF Scan Utility. Also when trying to use the scan function on the printer LCD screen I get the error msg "Connect the computer." Printing works fine!</P><P>&nbsp;</P><P>[ Canon I-sensys MF 643cdw , baught 2020-12 ]</P><P>&nbsp;</P><P>-Windows 10, latest updates</P><P>-Non auto select standard printer in windows settings (as one solutions said in this forum)</P><P>-No firewall activated at the moment (as one solution said in this forum)</P><P>-Deleted and re-installed drivers and software 10 times (and restarted computer)...</P><P>-The only thing I havent really tryed is to update the printers firmware and that is becuase Your updater (software) claims that I must use USB cable or ethhernet-cable. Your software states it should not be done using WIFI (why the hell not?)</P><P>&nbsp;</P><P>Tryed other drivers as solution by Canon phone support (wich was very bad swedish spoken by your support assistant and I could hear on the delay that he was no sitting in Sweden). Bad Swedish and bad sound = bad support. Just cancel your swedish support if you are not gonna even try!</P><P>&nbsp;</P><P>With this forum post I hope to recive excellent support as per this is a office printer and not home printer</P><P>&nbsp;</P><P>Best regards, Robert.</P> Thu, 28 Jan 2021 16:21:57 GMT https://community.usa.canon.com/t5/Office-Printers/I-SENSYS-MF643Cdw-MF-Scan-Utility-Error/m-p/332721#M12990 bananasplit 2021-01-28T16:21:57Z