topic Re: Canon IR ADV C3520III | Scan and Send | TX Incomplete in Office Printers

Canon IR ADV C3520III | Scan and Send | TX Incomplete

Olly — Thu, 28 Jan 2021 14:20:47 GMT

Hello, dear colleagues!

As mentioned in the Subject i have an issue with formentioned printer while trying to send scanned documents by using gmail free smtp server.

To begin with:

- Using last available firmware

- Network settings are correct (i'm able to add it as a printer and print to it, in addition i did downloaded firmware via web-interface)

- Third-apps are allowed to access gmail account from which i

- Gmail account password is correct

- SMTP server connection establishes via all three ports: 25,465,587 (checked all of them and received from web-interface and each time it showed me this image)

Printer restarted. So all settings are correct.

This is how my Network Settings - E Mail / Fax Settings looks like

As a result: after i'm trying to send scan from printer to my email address it prints me TX report with next message:

Any advice?

Re: Canon IR ADV C3520III | Scan and Send | TX Incomplete

Danny — Wed, 27 Jan 2021 14:13:52 GMT

Hi, Olly!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Canon IR ADV C3520III | Scan and Send | TX Incomplete

shadowsports — Wed, 27 Jan 2021 14:53:22 GMT

I have 3 image runners. They are older, but have been updated to the latest FW available for each. I am using gmail for outbound SMTP.

Gmail Acct:

Ensure you have "Allow Less Secure Apps" On in Account Security.

You cannot use Gmail for outbound SMTP if you have 2 step auth enabled on the account. It can only be used if your FW supports it. Mine are older and do not support this.

Note: As Danny mentioned, you can contact your dealer for additionl support. Mine are always helpful. <<

Re: Canon IR ADV C3520III | Scan and Send | TX Incomplete

Olly — Wed, 27 Jan 2021 14:59:23 GMT

Thanks, for reply, but as i mentioned
Quote:
" - Third-apps are allowed to access gmail account..."

By that i meant Less Secure Apps.