topic Re: Canon MF Scan Error 9, 230, 0 in Office Printers

Canon MF Scan Error 9, 230, 0

acaldwell005 — Tue, 19 Mar 2019 03:02:32 GMT

The scan utility was working great using the software on the CD I received with my MF244DW. I threw the CD out when housecleaning because I thought the same drivers were available for download. That was a mistake.

I have tried version 1.5.0.0, 1.7.0.0 and 1.9.0.0 of the MF scan utility and nothing works. I finally got the printer to work.

I have tried everything - uninstall, reinstall, cycled power on the printer. When I launch the MF Scan Utility from the Canon directory on the Start menu of my Windows 10 laptop, it tells me that "A scanner driver supporting this software is not installed. Install it and try again". I think I have spent 4 hours this evening trying to get this to work

HELP!!!

Re: Canon MF Scan Error 9, 230, 0

Patrice — Thu, 21 Mar 2019 17:11:24 GMT

Hi acaldwell005.

So that we can best assist you, we will need to gather some more information. Is the printer connected to the computer with a USB cable, or wirelessly over the network? Also, do you have any antivirus/ firewall software installed on your computer?

I look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Canon MF Scan Error 9, 230, 0

acaldwell005 — Thu, 21 Mar 2019 17:57:55 GMT

Thanks for your response.

The printer connects to the computer wirelessly over the network. The computer can print to the printer over the wireless, just cannot scan.

The configuration of the computer is unchanged. I uninstalled the Canon software, rebooted and installed using the downloaded drivers from the Canon Canada site. ESET Endpoint is the firewall software on the computer, but it has always been on the computer.

I seem to recall that the CD which came with the printer (which I can no longer find) installed the printer and the scanner at the same time through one executable application.

Alex

Re: Canon MF Scan Error 9, 230, 0

Patrice — Tue, 09 Apr 2019 18:22:01 GMT

Thank you for your response.

If you have not resolved the issue, or called in for support, please confirm that the scanner is selected in the MF Network Scan Utility by following the instructions below:

1. Click in the system tray.

2. Select the check box for the machine, and click [OK].

If the scanner is selected, then it is recommended that you uninstall and reinstall the drivers while your antivirus software is temporarily disabled. To uninstall the drivers, please follow the steps below:

1. On your computer, open [Control Panel] > [Devices and Printers].

2. Right-click on the MF240 Series printer, and then select [Remove Device].

3. Return to [Control Panel], and then select [Programs] or [Programs and Features] > [Uninstall a Program].

4. Double-click on the MF240 Series, and then follow the prompts to uninstall the files.

5. Restart the computer.

Once the computer restarts, please click the link below to download and reinstall the drivers:

MF240SeriesMFDriverV2175W64usEN.exe

After the drivers have been reinstalled, scan a document, and then re-enable your antivirus software.

If you continue to experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Canon MF Scan Error 9, 230, 0

Sanjan — Sat, 19 Dec 2020 15:17:49 GMT

I have the same problem . This is the first time I've bought a Cannon anything. I have no time for products that become this difficult to operate.

Never again. Jurassic software, outdated problems from the 90's. Unbelieveable.

Re: Canon MF Scan Error 9, 230, 0

Maurici0 — Wed, 06 Jan 2021 17:39:54 GMT

You need to also install the MF drivers before the MF utility works

MF643Cd4 MFDrivers (Generic Plus UFR II / Generic Plus PCL6 / ScanGear)

from this page

https://www.canon.nl/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys-mf643cdw.html?type=drivers&language=&os=windows%2010%20(64-bit)

Re: Canon MF Scan Error 9, 230, 0

Klawson714 — Tue, 09 Mar 2021 17:24:08 GMT

I am getting the same error. Spent close to an hour on the phone with support to fix it. Fixed it and it is again not working. I get the same error as above. I have downloaded the drivers so many times. Uninstalled, reinstalled. The printer works when it feels like it. I will NEVER buy another Canon. This has been the worst machine to set up. I have installed HP, Brother, and many others and have NEVER had this kind of issue. I have done all of the above and cannot get the scan utility to work. Says I am missing Drivers. I have the MF642cdw. Here is the link for the driver I installed:

https://gdlp01.c-wss.com/gds/6/0100010286/02/MF642CMFDriverV6403W64.exe

What else do I do? I will not spend another hour on the phone with support. If this can't be fixed here I am taking it back to the store. This is so far beyond ridiculous.

Re: Canon MF Scan Error 9, 230, 0

mafe — Fri, 02 Apr 2021 22:18:29 GMT

I am so frustrated with this printer. In February 2020 I followed the instructions to install the MF utility and it wouldn't work. I ended up taking time off of work to call customer service because of the hours end at 5 pm (which have now changed to 6pm).
In January 2021 the scan utility stopped scanning. After 2 months of trying to resolve this problem on my own I am very frustrated a will need to take time off of work a second time to call customer service.
I am very disappointed.

Re: Canon MF Scan Error 9, 230, 0

mafe — Fri, 02 Apr 2021 22:20:15 GMT

I completely concur. I have a MF6444Cdw and am am so frustrated with the scan utility installation process. Their should be a better installation process. In February 2020 I followed the instructions to install the MF utility and it wouldn't work. I ended up taking time off of work to call customer service because of the hours end at 5 pm (which have now changed to 6pm).
In January 2021 the scan utility stopped scanning. After 2 months of trying to resolve this problem on my own I am very frustrated a will need to take time off of work a second time to call customer service.
I am very disappointed.

Re: Canon MF Scan Error 9, 230, 0

Hector — Tue, 04 May 2021 21:45:48 GMT

Hello Klawson,

In this situation, you can try uninstalling and reinstalling the drivers and the MFscan utility and then installing the newest versions of each from our website.

1.You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in appwiz.cpl and click OK.
2.In the list that appears, you can select the MF642 drivers from and the MFscan Utility the list and then you can select uninstall.

Once they have been uninstalled, you can download the newest version of the MFscan utility and the Drivers using the link provided HERE. You will want the MF644Cdw/MF642Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) under the drivers tab and the MFscan utility from our software tab.

Once they have been reinstalled, you can try to scan again to see if you still get the error. If you continue to have problems scanning, we would need some additional information to assist further. If you can reply to this message with the information below, we can continue to assist.

What version of the Windows operating system do you have on your computer?
Are you connecting via USB or is it over a network?

Re: Canon MF Scan Error 9, 230, 0

Nhantumbo — Thu, 29 Jul 2021 10:39:52 GMT

ME TOO I NEED HELP

Re: Canon MF Scan Error 9, 230, 0

babla — Thu, 19 Aug 2021 14:35:21 GMT

Cannon is the Worst Product I ever seen ...Scaning seems a rocket science .So Frustrating .

Trying so many times same error "A Scanner driver supporting this software is not installed " .

Tried all option still same .

Re: Canon MF Scan Error 9, 230, 0

mf232w — Mon, 13 Sep 2021 16:13:06 GMT

If anyone is still looking into the solution for this problem, I have registered only for this reason.

Cannon supports are too lazy to read their manuals, so they can't really give you the steps to do.

-Remove all canon drivers you have

-Download the latest drivers for your model + scan drivers (scan utility or something like this)

-Install the printer drivers for USB even though you may have wifi printer

-Install the printer drivers for network

-Install the scan drivers

-Now it should be working fine

So you have to install both network and USB drivers (as it says in the developer notes I found in the drivers folder)

It seems like this issue occurs only for the network printer with w in the end

You may encounter Admin privileges issue. You will need to use the very first admin account instead of second admin account.

Hope this helps and I hope the Canon peeps will provide proper instructions next time. Ideally, this should be resolved on the application package level by the dev team.

Re: Canon MF Scan Error 9, 230, 0

GBerry — Sun, 17 Oct 2021 20:40:11 GMT

Thank you for posting the information