topic Re: Scanner stopped relaying in Office Printers

Scanner stopped relaying

apasquarelli — Tue, 15 Dec 2020 22:46:13 GMT

I have two Canon machines in my office and they have worked for years (IRV 4525). An hour ago, both will not transmit scans to email. They print an error page that the TX is incomplete.

My scans relay to a gmail account.

Has anyone else started to experience this today?

Re: Scanner stopped relaying

SamanthaW — Tue, 15 Dec 2020 22:55:57 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: Scanner stopped relaying

shadowsports — Wed, 16 Dec 2020 02:28:17 GMT

Google has been having issues with several of their services the last 3 -4 days.

Lots of NDR's from my clients today who use Gmail. I'm sure it will clear up.