topic Re: Official Canon Support? in Office Printers

Official Canon Support?

Bo3b — Tue, 08 Dec 2020 17:20:37 GMT

Multiple various time of day calls to Canon USA at (800)-652-2666 always indicates Wait Times exceed 1 hour!

Any other better method to get efficient answers to technical questions and official Canon support?

Re: Official Canon Support?

shadowsports — Tue, 08 Dec 2020 19:12:38 GMT

Greetings,

I've used the chat feature after logging into the support portal. It was quick and fairly painless.

Re: Official Canon Support?

Bo3b — Wed, 09 Dec 2020 10:57:24 GMT

@shadowsports wrote:
Greetings,
I've used the chat feature after logging into the support portal. It was quick and fairly painless.

Rick,

Thanks for the reply and Canon Chat support suggestion but not finding that option?

Registered printer and have myCanon Account where only options under "Service & Support" appear to be "Canon Forum" (here), "Phone Support" and "Product Support" which leads to Drivers, Documentation, etc...

FYI & FWIW, printer is new, still within 30 days returns period so haven't registered for any paid (CarePak?) support option.

Somewhere else for Chat?

Re: Official Canon Support?

Danny — Wed, 09 Dec 2020 16:59:39 GMT

Hi, Bo3b!

So that the Community can help you better, let us know what Canon product you need help with and what kind of problem you're experiencing with it. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Official Canon Support?

Bo3b — Wed, 09 Dec 2020 17:50:46 GMT

@Danny wrote:

So that the Community can help you better, let us know what Canon product you need help with and what kind of problem you're experiencing with it. That, and any other details you'd like to give will help the Community better understand your issue!

As detailed in this 4-Dec-20 Imageclass LBP622Cdw Concerns post.

Thanks for any specific questions help you can offer!