topic Re: Imageclass printer cancels print job at printer in Office Printers

Imageclass printer cancels print job at printer

dkittleson — Tue, 10 Mar 2020 01:13:31 GMT

Not sure what does this. On occassion the printer just doesn't print. I see the data green light on flashing. Then 1 beep and that's it.

I can print other PDFs. I can print word docs. It just seems every so often there is a PDF it just won't print. Thinking the file may be too big I've even broken them down into 1 page PDFs and stil lthe same thing.

No error code. I can't figure this out yet it's frustrating as all get out.

Re: Imageclass printer cancels print job at printer

Stephen — Tue, 10 Mar 2020 12:51:16 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Imageclass printer cancels print job at printer

dkittleson — Tue, 10 Mar 2020 14:00:40 GMT

Printer is Canon Imageclass MF216n

It seems to happen randomly when attempting to send a PDF file from Macbook laptops. We have 3 in our household and has occured with all 3. There's no pattern as to the PDF being generated in a certain app or sofware and it will print other PDF's when it seems to reject a certain 1 and cancel the print job with just an audible single beep from the printer.

OS High Sierra 10.13.6 yet happened before this version

WiFi printing.

Re: Imageclass printer cancels print job at printer

Darius — Wed, 11 Mar 2020 20:26:15 GMT

Hi dkittleson.

It's possible that the PDF files experiencing this problem may be due to a conflict between paper size and the size of the document. If the PDF page size is exactly letter, you will need to ensure "Fit to Page" is selected in the print options. This is more likely when the occasional PDF file consistently experiences the same problem on one or more computers, while most PDF files work regardless.

Another possible problem, in the case that the MF216n's Administration controls have been enabled, is that particular users or "department IDs" are restricted in the number of pages or the file size of what they can print.

https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/09030000.html

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Imageclass printer cancels print job at printer

dkittleson — Wed, 18 Mar 2020 00:58:45 GMT

Neither solved the issue.

I grabbed that original PDF, made sure on the print screen to choose scale to fit and that failed. I then attempted again with the fill entire page, failed. I then went to problem suggested #2 around admin restriction, chose to print only 1 page and still the same.

Not sure what to do other than know this can happen from time to time.

Re: Imageclass printer cancels print job at printer

Darius — Wed, 18 Mar 2020 22:30:26 GMT

Hi dkittleson.

In light of everything we've done here, I think this problem would better benefit from live support. If you are located in the U.S., our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

If you are located outside of the U.S., you may find your local branch of Canon using the map on the Canon Global website: http://global.canon/en/support/

Re: Imageclass printer cancels print job at printer

TM70s — Wed, 05 Aug 2020 20:04:22 GMT

Hi...

I'm having the same issue as the original user. My printer is the imageCLASS MF232w, WiFi connected, LTR paper selected.

Whenever I submit a print job of certain PDF documents from the Preview app in macOS X on a Mac laptop, the printer blinks the "Processing/Data" light, the words "Printer printing" appears across the LCD, no error appears at the printer, no error appears in the OS, though the print job itself never prints.

There are no errors appearing in macOS under Sys Prefs/Printers & Scanners, I can see the print job enter the print queue and disappear from the print queue, still without any errors.

When I view the log, I see:

E [05/Aug/2020:14:51:06 -0400] [Job 111] Print job canceled at printer.
E [05/Aug/2020:14:52:36 -0400] [Job 112] Print job canceled at printer.
E [05/Aug/2020:14:56:56 -0400] [Job 113] Print job canceled at printer.

However, I was able to successfully print other PDFs in Preview on the same Mac laptop. Oddly, I was also able to print the PDF that would not actually print from my laptop on my iPhone using the iBook app.

I've tried the suggestion to "Fit To Page" (not an actual option, as the option in Preview is "Scale To Fit -> Fill Entire Paper or Print Entire Image"). I've also tried printing in landscape and portrait, still doesn't print the PDF in question. I have the printer set to Force Output if there's a paper size mismatch. I've also tried changing the setting from Text/Photo High Speed to Text/Photo - didn't resolve it.

Definitely quirky behavior where it's randomly doing this for some PDFs and not others.

Furthermore, I have performed a Firmware update as of August 5, 2020 @ 3:57pm ET, tested the issue again with the one PDF, and the issue is unresolved.

Any additional help is appreciated.

Re: Imageclass printer cancels print job at printer

Darius — Fri, 07 Aug 2020 14:44:21 GMT

Hi TM70s.

If certain PDFs are not printing properly through Mac OS Preview, but are printing in other programs, then it is likely either a problem with the metadata in the PDF, or with the way Preview is sending the data to the printer. You can verify which by printing from a different PDF reader on the computer (many modern web browsers are also capable of acting as PDF Readers). If another PDF reader on the computer experiences the same problem, try removing the printer, installing the latest drivers and any patches, then re-register the printer, specifically selecting those new drivers. If another PDF reader doesn't experience the same problem, then the problem is with the Preview program.

If updating the drivers does not correct the problem on the computer, either with Preview or another reader, then security or access settings are preventing the printer and computer from communicating completely; refer to Apple Support (support.apple.com) for help correcting this type of problem.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Imageclass printer cancels print job at printer

TM70s — Fri, 07 Aug 2020 15:25:09 GMT

Thanks Darius - I will give this a try today!

Re: Imageclass printer cancels print job at printer

TM70s — Fri, 07 Aug 2020 19:49:33 GMT

Not sure this info is if any help to you, but I installed a different (free) macOS PDF viewer as advised and duplicated the issue trying to print the same document. I made 3 print attempts with the new viewer and nothing printed.

What I did immediately after the 3 print attempts was uninstall the printer from Sys Prefs/Printers & Scanners then immediately reinstalled the printer under Printers & Scanners.

I then retried another print from the new PDF viewer and it printed successfully.

Finally, I tried printing the same PDF from the Preview app (but much later in the day) and it printed successfully also.

The only step in these tests I did not do was install any updated Canon MF232w drivers as the Canon site to download them from was offline. The only step that seemed to fix it for now was uninstalling the printer and reinstalling it under Sys Prefs.

I will keep a watch on this behavior and if it recurs, I will download any updated printer drivers, install them, then retest.

Thanks again for your suggestion!

Re: Imageclass printer cancels print job at printer

switham — Wed, 09 Dec 2020 07:05:51 GMT

I have a similar "Print job canceled at printer." problem using "lp" with plain text on a Linux system (Raspberry Pi OS).

But then I went to the printer's own web server.

If someone else wants to see this: find the printer's local IP address. Mine changes over time; I don't remember how to find it in the printer's menus, but somehow I got mine set up with the Bonjour / Airprint / Zeroconf name "Canon_LBP622C.local". (actually I'm changing the name here.)

So I can say, e.g. ping Canon_LBP622C.local, and the ping shows the 192.168.2.6 or whatever it is today.

But, I can also just use the ".local" name in my browser (in my case http://Cannon_LBP622C.local )

to bring up the web interface for the printer.

To "log in,"

Check General User Mode, no user name, hit Login button.

"Status Monitor / Cancel" button.

Then on the left under Print, "Job Log".

I had done two things on the Raspberry Pi, and a third test on my Mac, which has been having no problems:

First thing: On the Pi: Linux uses the CUPS printing software. Try to print by entering the unix command "lp", then type hello (return), then type control D (end of file). The computer says,

request id is Canon_LBP622C-5 (0 file(s))

This job just produces a beep on the printer.

The log entry for this on the printer web page is hard to reproduce in this comment but the interesting parts are:

Job #: 158, Result: Error, Job Type: Printer, File Name: (stdin),

Original Pages: 1, Output Pages: 0, Sheets x Copies: 0 x 0, Error Code: #822.

Second thing: Still on the Pi, start the "Mousepad" editor, enter hello, go to the File menu and Print.

The printer prints "hello" in a typewriter font.

Log entry:

Job #: 159, Result: OK, Job Type: Printer, File Name: Mousepad job #1,

Original Pages: 1, Output Pages: 1, Sheets x Copies: 1 x 1, and no error code.

Third thing: On a Mac (Macs also use CUPS printing), do the "lp" command typing "Hello."

The computer says,

request id is Canon_LBP622C_623C_long_string_of_hex_digits_ (0 file(s))

The printer prints "Hello" in a Helvetica-like font.

Log entry:

Job #: 160, Result: OK, Job Type: Printer, File Name: (stdin),

Original Pages: 1, Output Pages: 1, Sheets x Copies: 1 x 1, and no error code.

I have a feeling the Mac is using the "enscript" utility to turn the text into Postscript before sending to the printer, but I don't know how to manually configure that on a Linux system.

A Cannon page about printer error codes:

Countermeasures for Each Error Code - Canon

822: "An file in a USB memory device could not be printed because the format of the file is not supported.

Check the supported file formats and save the file again.
Printer Functions" -- which links to a page including this:

Memory Media Print Function

Printable File Formats

JPEG (DCF/Exif 2.21 or earlier/JFIF)

TIFF (JPEG/MH/MR/MMR compression)

PDF (Version 1.7)

Although I don't see how this relates to memory sticks, this list doesn't seem to include plain Unix text files.

--Steve

Re: Imageclass printer cancels print job at printer

krishkal — Thu, 19 Aug 2021 16:58:17 GMT

Going back to the original poster's problem, I too have the same issue with imageClass MF644Cdw printer.

Some PDF's and PNGs from my Macbook will not print - the LCD shows that the data is being received, but when that is complete, the printer emits a long beep, and does not print.

I tried the following experiments with a PNG that refused to print just now -

1. Print from Preview app - NO printout

2. Open Pages, create a blank document, and embed the PNG into that document, then try to print from Pages - NO printout.

3. Open the PNG in Preview again, and export it as PDF, then open the PDF in Preview and try to print - NO printout.

4. Open the PNG in Preview again, and export as JPG. Then open JPG in Preview and try to print - SUCCESS!

If you want to reproduce my problem, the particular PNG I used is available on Wikimedia - https://en.wikipedia.org/wiki/Vande_Mataram#/media/File:Vande_Mataram_-_Bankim_Chandra_Chatterjee_(Raag_Desh).png

Re: Imageclass printer cancels print job at printer

anandvc — Sun, 02 Oct 2022 19:46:10 GMT

I solved this problem by printing via my Android phone, which sends the document to some kind of Google cloud print server, and that makes it work. I'm not sure why.