topic New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only. in Office Printers

New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

and23 — Sat, 01 Nov 2014 04:04:29 GMT

I purchased my LBP6780dn online and it is under warranty, but before calling the company I wanted to ask here, because maybe I am missing something - or doing something wrong.

I have 1 paper tray filled up with paper, but when I send a document to the printer - it won't print because of "no paper".

So I have the side tray opened and it only prints from there.

Questions:

Is there a sensor that I could access or "clean" maybe?

Re: New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

Patrice — Tue, 04 Nov 2014 05:05:40 GMT

Hi and23.

I will be glad to assist you.

So that I can better assist you, what size paper is loaded in the cassette tray of the LBP6780dn? Also, has the paper size been registered on the printer?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

and23 — Sun, 16 Nov 2014 19:54:13 GMT

Thank you for your reply

The paper size is A4 and it is loaded in the bottom loader.

Since it can't print from there - I always have some pages in the side opened tray.

The printing problem was intermittent in the beginning.

I initially didn't notice - it was like it would get stuck with this error "no paper" - I had to push few buttons and it would start printing without any further problems.

So it did print from the bottom loader and I did not need to play with the side tray.

I did not change anything since I bought the printer - even the paper is from the same package.

(I do not print much - and it is my first paper pack I bougth)

The printer page shows the following:

Paper Information

Paper Source

Multi-Purpose Tray Loaded LTR (LT)

Drawer 1 Loaded A4

I did not set the paper size.

Does the above mean I need to select A4 for both?

How?

Thanks,