topic Re: Empty Ink Cartridge MB2020 in Office Printers

Empty Ink Cartridge MB2020

wsadcock — Tue, 17 Nov 2020 20:06:37 GMT

Though the black ink cartridge is empty, the display shows a question mark ("?"). I have searched the manual and cannot find how to change a cartridge if the printer doesn't read it as empty. Help!

Re: Empty Ink Cartridge MB2020

shadowsports — Wed, 18 Nov 2020 15:03:45 GMT

Greetings,

See page 193

https://gdlp01.c-wss.com/gds/7/0300016357/02/MB2000ser_OnlineManual_Win_EN_V02.pdf

Re: Empty Ink Cartridge MB2020

wsadcock — Wed, 18 Nov 2020 23:32:58 GMT

These instructions don't work for this issue. The printer doesn't recognize that the cartridge is empty. There is a question mark above the black toner cartridge. There is no info how to address this. I cannot get the black cartridge to move over to the area where you can release/replace it.

@shadowsports wrote:
Greetings,
See page 193

https://gdlp01.c-wss.com/gds/7/0300016357/02/MB2000ser_OnlineManual_Win_EN_V02.pdf