topic Re: Scanning on my MF642cdw Laser Won't Save to PDF. Only saves to JPEG in Office Printers

Scanning on my MF642cdw Laser Won't Save to PDF. Only saves to JPEG

michael-az — Tue, 17 Nov 2020 15:53:34 GMT

I just got an MF642cdw color laserjet last month. When I use the scanning function, it automatically saves in a JPEG format on my computer, it saves a different file per page. I already downloaded the Scan Utility file from Canon. I haven't been able to figure out where I can tell my printer that I want to save in PDF format so I can save multiple pages in one file.

Can anyone tell me the error of my ways? So far, I don't see where I have a choice in file format.

Thanks so much for any help I can get.

Re: Scanning on my MF642cdw Laser Won't Save to PDF. Only saves to JPEG

Stephen — Tue, 17 Nov 2020 16:02:46 GMT

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x/11), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Scanning on my MF642cdw Laser Won't Save to PDF. Only saves to JPEG

michael-az — Sun, 22 Nov 2020 16:27:03 GMT

Stephen,

Thanks fo much for responding. I was finally able to reach Customer Support at Canon. Apparently, when I set up my printer, something did not load correctly. Although it was printing documents correctly, there was the Scanning issue. I downloaded the Scan Utility, but it didn't seem to make any difference. Tech Support removed the printer from my Windows 10 computer, then re-loaded it. That did the trick. I now have the Scan Utility on my desktop and can determine how I want to save my files (i.e., PDF, JPEG, etc.). My problem has been resolved.

Thanks again for responding.

Michael Navarro