topic Re: Mac OS Big Sur in Office Printers

Mac OS Big Sur

poc4545 — Mon, 16 Nov 2020 14:39:46 GMT

I have upgraded to OS Big Sur and successfully downloaded the driver from usa.canon.com for my ImageClass 227 dw printer. When I try to print something I get a "error in printing message." Help. Thanks. paul

Re: Mac OS Big Sur

jrhoffman75 — Mon, 16 Nov 2020 15:03:06 GMT

Welcome to the forum.

I am not familiar with that printer. Does the printer driver have options for printing a test image or a nozzle check? If so, try that. It might sepaprate out a printer issue versus an application issue.

Re: Mac OS Big Sur

PrintDoctor — Mon, 16 Nov 2020 16:36:45 GMT

Downloaded MX920 series driver for Mac OS 11 Big Sur, but there is nothing there but the utiity - NO DRIVER. Am I missing something?? Tried 3 times. Is Canon just ghosting this printer series on Mac Big Sur? Can I reload the previous version? Better to work buggy than not at all. I have TWO identical MX922 printers I have loved, but am not in the mood to buy new ones just because the software isn't ready. They should not have offered it is it wasn't ready.

Re: Mac OS Big Sur

jrhoffman75 — Mon, 16 Nov 2020 20:01:13 GMT

Is this what you downloaded?

Re: Mac OS Big Sur

PrintDoctor — Mon, 16 Nov 2020 21:07:09 GMT

yes

Re: Mac OS Big Sur

jrhoffman75 — Mon, 16 Nov 2020 23:31:45 GMT

I have an MX472 with that same driver version on Big Sur - works fine.

Try deleting and re-adding the printer in System Preferences->Printers & Scanners.

Re: Mac OS Big Sur

Audrey — Thu, 19 Nov 2020 19:13:46 GMT

Hi pcp4545,

Welcome to the Canon Forums and thanks for your post!

Thank you for your inquiry, and welcome to the Canon Forums. We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

1. Is the printer connected via USB or WiFi?

2. Is this a new MAC or was the OS updated to Big Sur?

3. Did you uninstall the older driver and software than download and install:

Fax Driver & Utilities for Macintosh V4.15.7 [Mac OS : 10.10/10.11/10.12/10.13/10.14/10.15/11.0] 14.47 MB
Scanner Driver & Utilities for Macintosh V2.15.5 [Mac OS : 10.10/10.11/10.12/10.13/10.14/10.15/11.0] 84.12 MB

4. Did any issue occur during the installation?

5. Does this occur when printing the Test page from the Printer Driver not in a program?

The Forums aren't intended for immediate assistance. If this is required, we will have to recommend that you call our telephone support group. Please call 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Mac OS Big Sur

goldteet01 — Mon, 04 Jan 2021 19:20:56 GMT

Having same similar issue with g7020. The printer is shown in bonjour; however, when clicked, no driver is found and there is no installed driver that will work with the printer. Tried to re-install multiple times. Need help in fixing this issue.

Re: Mac OS Big Sur

scin — Thu, 28 Jan 2021 05:49:56 GMT

same here. I don't know if it is resolvable... I should've thought ahead for my laptop update. it had gotten slow however.... pixma mg3120 has no drive nor does the other canon i have (this is a friends, borrowed safely).

Re: Mac OS Big Sur 11.2 Scanner Issue

ehsanesf — Tue, 23 Feb 2021 21:52:40 GMT

Hi,

Even I installed the driver file on my MacOS Big Sur 11.2, My MacBook can not recognize the MF229dw scanner drive. I am trying to install it using a Wireless LAN. Any advice?

Re: Mac OS Big Sur

NubianQueen — Sun, 14 Mar 2021 19:19:40 GMT

Hello,

I have been looking all over online for a solution to this same problem!

As I was about to give in a probably buy a whole new printer, I started looking up printers compaptible with Mac Os Big Sur and came upon a site that listed a bunch of different printers. When I clicked Canon printers it was actually the EUROPEAN version of the ImageClass series called iSensys. Same printer just a different So I googled the ISensys Canon site and found the driver here. Same picture as the Canon ImageClass Mf229dw series just different model name. It worked for me!

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf237w.html?type=drivers&driverdetailid=tcm:13-2022280&os=macos%2010.15%20%28catalina%29&language=en

Please try this or a similar European version of your printer driver.

Good luck!

Re: Mac OS Big Sur

twister — Wed, 31 Mar 2021 11:37:54 GMT

I'm having same issue trying to print wirelessly.

Was work fine on Big Sur 11.2 until recent update then I wasnt able to print and after removing the printer and resetting the print system I was not able to see the device anymore. All I saw was Virtual Scanner II. I tried new downloads of latest drivers - no luck.

So I decided I'd try 11.3 Beta 5 to see if that helped - no luck. Updated firmware directly from the printer via internet - no luck and now I cannot print from iPAD and iOS which was working previously

I've tried European drivers no luck.

Canon what's the remedy before I throw this thing in the trash.......

Twister

Re: Mac OS Big Sur

ehsanesf — Wed, 31 Mar 2021 16:32:53 GMT

Hi
I fixed the issue I had with installing all three drivers of MF229dw. And I chose MF220 series with fax for installing the driver.
Cheers.

Re: Mac OS Big Sur

twister — Wed, 31 Mar 2021 17:06:05 GMT

Hi ehsanesf - my model is MF624CW which I tried a version of but no joy.

I can print via LPD to IP address but now nobody else can print from iPAD or iPHONE which did work perviously and I have no scanning capability at all.

Re: Mac OS Big Sur

JoWall — Fri, 23 Apr 2021 03:56:03 GMT

Has anything been resolved here? I'm so confused. I got my new imac in February. I set it up. I added the MX882 thinking it would be difficult, and it was a breeze. The Canon website said that the MX882 wouldn't need drivers, so I didn't download any. The imac found it easily with bonjour I added it and it worked. So easy. And I could print from anywhere in the house on any device. I was pumped. It worked up until about 5 days ago. My son says the printer isn't working.

So I come in and try to reinstall it, and first it couldn't find it. So I had to reconnect the printer to the wifi (didn't have to do that the first time. When I finally did that, ios says it can see it. I go to add it as a printer, and it's asking for drivers. And won't let me add it without a driver. Canon says I shouldn't need drivers. What gives here?

HELP

Re: Mac OS Big Sur

twister — Fri, 23 Apr 2021 10:29:52 GMT

hi JoWall, no response from Canon or anyone with solution so I bought another printer from Brother, works fine. Will sell the Canon and not get one again.

Re: Mac OS Big Sur

steelmike — Sat, 24 Apr 2021 13:06:35 GMT

OK, like other here, Have MacBook Pro M1 2020, Big Sur11.2.1, using canon mx922 the printer prints, but when I try to use the scanner SAYS " The application “Canon IJScanner5” can’t be opened." I have down loaded drivers to no avail. It is frustrating.

1. Is there solution ?

2. Does Canon not support Big Sur11.2.1, ?

3. I don't believe I am the only person in this situation.

4. Help?

Re: Mac OS Big Sur

jrhoffman75 — Sat, 24 Apr 2021 13:13:57 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Mac OS Big Sur

JoWall — Mon, 03 May 2021 22:57:28 GMT

Canon won't take my call. They tell me that they don't support my printer so won't even pick up the phone for a conversation. Might possibly be the worst customer service I've ever encountered.

Re: Mac OS Big Sur

Cavalry — Tue, 11 May 2021 21:09:11 GMT

Thank you,

This worked for me! Canon mf269dw connected to imac Big Sur with USB cord.