color image class mf641cw

thomastats — Sun, 18 Oct 2020 01:24:38 GMT

Having issue with the printer leaving indentions in the paper from something. Not really a clue would like to know what it could be.

Re: color image class mf641cw

Audrey — Thu, 29 Oct 2020 18:24:09 GMT

Hi Thomastats,

Thank you for your inquiry, and welcome to the Canon Forums. We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

1. Is the issue with the print out or when paper is feed through the ADF?

2. Was a paper jam removed recently?

3. Was a toner cartridge replaced recently?

Please check for any debris in the printer using the paper jam instructions in the operational manual:

https://oip.manual.canon/FAQ01-0002-zz-SSM_n3-enUS/contents/SS740-papers_jam-about-in.html?model=SS740

and

https://oip.manual.canon/FAQ01-0002-zz-SSM_n3-enUS/contents/SS740-papers_jam-about-psourceunit.html?model=SS740

Please remove the toner cartridges to check for any debris.

Please try cleaning the fixing assembly:

https://oip.manual.canon/USRMA-3547-zz-SSM-740-enUS/contents/devu-mainte-clean-fixa_clean.html

Please try cleaning the Transfer Belt:

https://oip.manual.canon/USRMA-3547-zz-SSM-740-enUS/contents/devu-mainte-clean-transferbelt_clean.html

If this is a time-sensitive matter, our US-based technical support team is standing by at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 6:30 PM ET.

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color image class mf641cw

Re: color image class mf641cw