topic Re: Warranty Exchange replacement in Office Printers

Warranty Exchange replacement

pigpantry — Wed, 14 Oct 2020 19:50:35 GMT

I received my new Maxify MB2720 through the Warranty Exchange program from Canon. What do I do with the broken printer? Do I need to return it or just dispose of it?

Re: Warranty Exchange replacement

Patrick — Wed, 14 Oct 2020 20:07:50 GMT

Hi pigpantry,

On the outside of the box that your replacement shipped in, there is a plastic pouch with the return shipping label.

Please place your original MAXIFY MB2720 in the box and use that shipping label to return the original printer.

Re: Warranty Exchange replacement

pigpantry — Wed, 14 Oct 2020 22:36:13 GMT

There was no pouch on the outside of the box. Is there anyway to get the return shipping label emailed to me? Thanks so much.

Re: Warranty Exchange replacement

pigpantry — Thu, 15 Oct 2020 13:33:30 GMT

Actually there was a pouch on the box (ON THE BOTTOM OF THE BOX). It had a master pack list in it, but no return shipping label. THE (removed personal information) and the ship date listed on the slip is 9/18/2020.

Re: Warranty Exchange replacement

Patrick — Thu, 15 Oct 2020 13:46:46 GMT

Hi pigpantry,

We can send another shipping label to you. Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

They will be able to send one to you.

Re: Warranty Exchange replacement

pigpantry — Thu, 15 Oct 2020 14:03:12 GMT

Trust me I have been trying for weeks to get through to them. The wait has been over 30 minutes everytime. I just want to get this big box out of my space.

Re: Warranty Exchange replacement

Patrick — Thu, 15 Oct 2020 15:34:05 GMT

Hi pigpantry,

Unfortunately, this process cannot be completed via this forum, as we would need your personal information to complete this and we do not want you to publish your personal information here.

When you log into your MyCnaon Account, please try the chat option, as that will be quicker.