topic Scan to email with Office 365 in Office Printers

Scan to email with Office 365

SmlBizAdmin — Tue, 17 Dec 2013 17:09:04 GMT

I have a client with an iR-ADV C2030 who just migrated to Office 365 and no longer have an Exchange server. I'm trying to get scan to email working again (it was setup previously via their old Exchange server) and I was able to get it working by setting up a virtual SMTP server in their new 2012 Essentials server but it's problematic and I want to get away from using any server if possible and go directly from the C2030 to O365.

In the C2030's email/fax settings you can set it up for SMTP RX an there are fields for SMTP Server, Email Address; and for SMTP TX, allow SSL and using SMTP authentication you specify a user email address and password.

I am assuming this is where it might be setup but if so I don't know what to fill in the fields with.

Has anyone setup a C2030 or a similar enough model for scan to email to Office 365 accounts that could guide me on how to do it? I haven't found anything specific enough at either Canon's or Microsoft's websites to be of help.

Jonathan

Re: Scan to email with Office 365

diggisaur — Tue, 07 Jan 2014 00:54:26 GMT

Not for a Canon specifically but it might get you pointed in the right direction.

http://supertekboy.com/2013/02/13/getting-your-multifunction-network-scanner-to-work-with-office-365/

Re: Scan to email with Office 365

Jason — Tue, 07 Jan 2014 03:19:22 GMT

Hi, thanks for posting! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.

Re: Scan to email with Office 365

SmlBizAdmin — Tue, 07 Jan 2014 14:10:59 GMT

Thanks for your reply. I forgot to post that I found another solution. Thanks again though for your help, I've bookmarked that link.

Re: Scan to email with Office 365

SmlBizAdmin — Tue, 07 Jan 2014 14:11:44 GMT

Thanks for your help. I forgot to post I found another solution.

Re: Scan to email with Office 365

mtm1974 — Wed, 28 May 2014 17:28:05 GMT

What was the solution that you found???

Re: Scan to email with Office 365

SmlBizAdmin — Wed, 28 May 2014 18:40:29 GMT

My company uses a web host that we can use for SMTP relay. We just create a user for them in our web host account and use those credentials on the Canon. We haven't yet been able to figure out a better way to do it. The SMTP service on 2012 does work, but is not as reliable as needed.

This is something that really needs a reliable, global solution as Microsoft is trying to get everyone to use Office 365 and not everyone has an on-premise solution to use for the SMTP relay for whatever brand of MFD. As people move from on-premise Exchange to Office 365, they lose their ability to do things like SMTP relay for MFD's.

Re: Scan to email with Office 365

irisvh — Mon, 14 Jul 2014 14:33:43 GMT

There's Udocx, a cloud based service, to connect MFPs from all major brand MFPs/MFDs to Office 365 and other DMS systems. It allows you to send scans to your contacts and includes OCR. More details on http://www.udocx.com/canon

Re: Scan to email with Office 365

khaninbiz — Wed, 14 Oct 2020 08:28:54 GMT

Can anyone help to configure scan to email on my Canon imageRunner C3520 with Office 365 with direct send because only need to set up to sent scan documents on my O365 users only.

Thanks in advance

Waseem.

Re: Scan to email with Office 365

Danny — Wed, 14 Oct 2020 12:25:08 GMT

Hi, Waseem!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Scan to email with Office 365

SmlBizAdmin — Wed, 14 Oct 2020 13:07:37 GMT

Try this link.

https://docs.microsoft.com/en-us/Exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365?redirectSourcePath=%252fen-us%252farticle%252fHow-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4

Re: Scan to email with Office 365

khaninbiz — Thu, 15 Oct 2020 11:28:19 GMT

Tried this but not working

below are the settings on my canon and error I'm getting while testing SMTP settings

Re: Scan to email with Office 365

SmlBizAdmin — Thu, 15 Oct 2020 17:07:55 GMT

I can't see the bottom of the first screenshot but it appears you're using TLS protocol. TLS won't work for O365. STARTTLS always works and is what Microsoft wants. I've gotten SSL to work but not often. Unfortunately scanners don't always include the STARTTLS protocol, especially older ones.

Re: Scan to email with Office 365

khaninbiz — Thu, 15 Oct 2020 17:15:55 GMT

Its on STARTTLS in screenshot.

I have also tried none both giving same error

Re: Scan to email with Office 365

khaninbiz — Thu, 15 Oct 2020 17:17:18 GMT

Sorry for the mistake in above reply its on always TLS but i was also tried StartTLS and having same error

Re: Scan to email with Office 365

khaninbiz — Mon, 19 Oct 2020 09:25:09 GMT

Also, i wanted to know where i can find a utility to scan from a pc on canon Image Runner c3520i advance

I tried Network scan gear tool 2 in settings its detecting my scanner but when i used windows scan utility on windows ten it's not scanning.

Re: Scan to email with Office 365

SmlBizAdmin — Mon, 19 Oct 2020 13:15:18 GMT

Sorry, can't help you with the scan software. As for the Canon scanning, as long I follow the directions in that document I sent you the link for and use STARTTLS and an O365 account, it should work. Oh yah, you might need to allow the public IP where the scanner is located in your public DNS record settings. That would be in the SPF record.