Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-100 print job.

kbcons — Sat, 12 Sep 2020 20:20:52 GMT

Mods, please note that I will be cross-posting this to the Professioonal Photo Printers forum.

There are several Canon printers here; the above mentioned MB5420 and PRO-100 as well as an MF249dw.

Conditions:

Mac Mini late 2012, 16GB memory, 500GB SSD, i7, Catalina (updated current as of 9/11/2020)

Canon Maxify MB5420 (Current as of 9/12/2020)

Canon PIXMA PRO-100 (Current as of 9/12/2020)

Canon ImageCLASS MF249dw (Current as of 9/12/2020)

All the above devices are connected via Ethernet, with static mapped IP addresses.

Observation:

Driver installations appeared to be completely normal using "Canon Inkjet Network" for the MB5420 and the PRO-100.

When the CUPS print drivers for all the above printers are installed, I am unable to print to the PRO-100. "Filter failed" error message. When I remove the drivers for the MB5420, print jobs for the PRO-100 are processed normally. The presense of the MF249dw driver has no effect on the PRO-100. The presense of scanner drivers for the MB5420 has no effect on the PRO-100. Printing to any of these devices from a Windows 10 Pro machine is normal with all drivers installed.

Desired endgame:

I would prefer to have the MB5420 available to me as the default printer for everyday use.

Ideas?

Ken...

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

ArthurJ — Tue, 13 Oct 2020 17:54:33 GMT

Hi kbcons,

If your are still experiencing this issue, please contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

kbcons — Tue, 13 Oct 2020 19:20:48 GMT

Still experiencing the issue. Contacted Canon Support a couple weeks ago. The person I talked to went to her "supervisor" then told me, basically, "Not a Canon problem. Contact Apple." No help there either.

Ken...

topic Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1 in Office Printers

Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-100 print job.

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1

Re: Combination of Maxify MB5420 and PIXMA PRO-100 drivers causes "filter failed" on PRO-1