topic Re: Canon iR-ADV C3525 Send to email function not working after new routers installed in Office Printers

Canon iR-ADV C3525 Send to email function not working after new routers installed

wschuurman — Fri, 28 Aug 2020 19:35:08 GMT

We recently had our network updated and have new gateways installed. The printer is now on the new network and we are able to print without any issues, but the Send to email function has stopped working.

When I try to test the SMTP connection it throws an error. The error suggests that it has to do with the DNS Settings or the SMTP Settings. Since the printer is on a new network, do I need to update the DNS settings on the printer to enable the send to email function to work? If so, what exactly needs to be updated?

Thanks in advance!

Re: Canon iR-ADV C3525 Send to email function not working after new routers installed

Danny — Fri, 28 Aug 2020 19:43:28 GMT

Hi, wschuurman!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!