topic Re: Canon MF269dw printing issue in Office Printers

Canon MF269dw printing issue

jyijahn — Fri, 17 Jul 2020 07:42:39 GMT

Hi guys, I got a brand new Canon monochrome laser MF269dw. Printing text, no problem with different fonts and sizes. When I print photos I notice there are horizontal streaks so I did more test. I printed some pure color page red/blue/yellow. Because this is a monochrome printer, it transfers them to gray pages. Then the streaks become very obvious, please see attached. So I was wondering what is the cause of this? Is there a way to fix this? Thanks for your help in advance.

Re: Canon MF269dw printing issue

Darius — Fri, 17 Jul 2020 19:54:12 GMT

Hi jyijahn.

Try the recommendations for correcting streaks on the following page: https://oip.manual.canon/USRMA-3281-zz-SS-enUS/contents/SS260_troubleshooting_0319.html#1108_h2_07

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon MF269dw printing issue

jyijahn — Fri, 17 Jul 2020 20:12:42 GMT

I already tried those before I posted the question here:

Are you using appropriate paper? Yes, tried two different types of paper

Is the platen glass dirty? No

Have you cleaned the fixing unit? Yes, went through the cycle Are you using rough-surface paper? No

Are you using the machine in an environment with high humidity? No

Are you using paper containing much paper dust? No

Is the amount remaining in the toner cartridge running low? No, Brand new printer

Is the amount remaining in the drum cartridge running low? No, Brand new printer

Re: Canon MF269dw printing issue

Darius — Mon, 20 Jul 2020 18:10:34 GMT

Hi jyijahn.

Did you try the special processing settings linked from those options? Those will adjust how the printer applies toner to the page. Even if you don't believe that dust or humidty is affecting the printing, the special processing settings can improve output.

If those don't correct the problem, and you are located in the U.S., our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays. If you're outside of the U.S., you may find your local branch of Canon through the map at https://global.canon/en/support

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon MF269dw printing issue

jyijahn — Tue, 21 Jul 2020 03:23:48 GMT

HI Darius, Thanks for the reply. I tried all the special processing one by one. But all the outcomes still have the same banding issue. Anything else I can try?

Re: Canon MF269dw printing issue

RaufKal — Fri, 26 Feb 2021 15:12:34 GMT

I had the same printing issue. However, it was resolved by replacing cartridges.