topic Re: ImageClass D420 suddenly can't find scanner driver in Office Printers

ImageClass D420 suddenly can't find scanner driver

my4 — Sun, 21 Jun 2020 15:16:08 GMT

I've been using this printer for years with Windows 7. Nothing has changed. Same PC. Same OS. No recent updates because W7 is no longer supported. Scanned something a few days ago. Today I printed w/o issue but when I tried to scan I got error message You need a WIA driver to use this device.
Please install it from the installation CD or manufacturer's website and try again.

When I right click on my short cut to the printer the option to Scan isn't even listed anymore. What happened and how do I fix it? I don't want to get rid of the printer, its been great!

Re: ImageClass D420 suddenly can't find scanner driver

shadowsports — Sun, 21 Jun 2020 15:33:09 GMT

Greetings,

All drivers fro the D420 are avaialble here.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-laser-printers-imageclass/imageclass-d420?subtab=downloads-drivers

We can't speculate what changed or what might have happened.

So your best bet would be to uninstall / reinstall the device and its software.

Re: ImageClass D420 suddenly can't find scanner driver

my4 — Sun, 21 Jun 2020 15:42:20 GMT

I'm leery of the online drivers. I tried them for a new machine w/ W10 and ended up in same situation I currently have: able to print but unable to scan. In fact, I just got a "new" W7 desktop thinking I'd be able to scan with it vs. unable with W10. I'll try it but I'm not optimistic. Thanks.

Re: ImageClass D420 suddenly can't find scanner driver

shadowsports — Mon, 22 Jun 2020 03:33:39 GMT

You should not have any reluctance using drivers from Canon's website. These drivers are specific to your product.

There is a patch file which specifically addresses an issue with scanning. (W8, 8.1 and 10) I suggest you look into that.

The printer is about 7 yrs old. Trying to use a CD supplied with with your printer which was manufactured years ago is the problem.