topic Re: MF733Cdw Ink Spots and Smudging in Office Printers

MF733Cdw Ink Spots and Smudging

moojuice — Fri, 05 Jun 2020 18:11:49 GMT

Our office has a MF733Cdw printer, and about 3 months ago we started having ink smudging on the left hand side, about every 1.5" apart, on every printed and copied paper. It also happens with both black and colored printing. We have changed all cartridges between then and now, have run all cleaning and maintenance options, and the spots continue to get worse. (photo attached)

Any idea what is wrong with the printer? I am at a loss!

Thank you!

Re: MF733Cdw Ink Spots and Smudging

Darius — Fri, 05 Jun 2020 21:52:58 GMT

Hi moojuice.

If you haven't yet done so, try the following settings found in the printer's Special Processing menu:

High Humidity mode
Low Humidity mode
Reduce Ghosting 1
Reduce Ghosting 2

Some of the other Special Processing settings may also help, if the above do not.

https://oip.manual.canon/USRMA-1738-zz-SS-enUS/contents/SS735_menu_0218.html#0910_h2_06

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Re: MF733Cdw Ink Spots and Smudging

moojuice — Mon, 15 Jun 2020 14:28:33 GMT

We have tried those as well, and no change.

Re: MF733Cdw Ink Spots and Smudging

Darius — Mon, 15 Jun 2020 20:14:02 GMT

Hi moojuice.

If the special processing options didn't correct the problem, you've done the cleanings, AND all of the toner has been replaced, then the printer may need service. Our phone-based support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

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