topic Re: Imageclaass MF642cdw died??? in Office Printers

Imageclaass MF642cdw died???

MsBritney1908 — Wed, 06 May 2020 22:49:04 GMT

I've had this printer since January. I was printing yesterday and it just died. It won't turn back on. there was no error message or beeping, nothing. Just died. I unplugged it, pressed and held the power button and nothing happened. I can't find this issue in the manual. any help is greatly appreciated. Especially since the hold time for cannon is "greater than 40 minutes".

Re: Imageclaass MF642cdw died???

shadowsports — Thu, 07 May 2020 13:58:41 GMT

Greetings,

Unplugging and reconnecting the device to a known good power source are the correct steps.

Sounds like the printer has suffered some type of catastrophic failure. Power supply, mainboad, etc. Not much you can do it it won't turn on.

Your only choice is repair or replacement, and that starts with Support: 1-800-OK-CANON (1-800-652-2666)

Re: Imageclaass MF642cdw died???

Darius — Fri, 08 May 2020 19:17:31 GMT

Hi MsBritney1908.

I feel it's important to add, our support is available 10 am to 6:30 pm Eastern Time, Monday through Friday (excluding holidays).