topic Re: MB5350 not recognized by Canon software in Office Printers

MB5350 not recognized by Canon software

BuGabriel — Mon, 20 Apr 2020 16:46:50 GMT

Hello,

I wanted to install this printers software on my laptop, but after several tries (wired / wireless instalation, uninstall / reinstall, 2 different USB cables) I just couldn't get the software to recognize it.

Windows has no problem installing the driver (I printed a test page). The printer even shows in the network.

I disabled any firewall (Bitdefender and Windows defender)

Any sugestions?

Thank you.

Re: MB5350 not recognized by Canon software

Stephen — Mon, 20 Apr 2020 17:03:07 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: MB5350 not recognized by Canon software

BuGabriel — Wed, 22 Apr 2020 10:16:35 GMT

Tried again a wireless installation and it worked. The only difference is that now I turned on the printer when the "Make sure the printer is on" prompt appeared.