https://community.usa.canon.com/t5/Office-Printers/Canon-356i-Imagerunner-Advance/m-p/302589#M10924 <DIV>We have one of these units in our office and one of the key features is scan to e-mail and scan to folder respectively.</DIV><DIV>&nbsp;</DIV><DIV>One of the computers was recently upgraded from Windows 8.1 Pro to Windows 10 Pro and now both functions no longer work. All other computers remain unaffected.</DIV><DIV>&nbsp;</DIV><DIV>Nothing else has been changed on the computer in question, what could have caused the device to no longer work as before?</DIV><DIV>&nbsp;</DIV><DIV>Is there a setting that I need to change?</DIV><DIV>&nbsp;</DIV><DIV>Thanks,</DIV><DIV>&nbsp;</DIV><DIV>Paul</DIV> Thu, 16 Apr 2020 12:04:00 GMT RPB83 2020-04-16T12:04:00Z https://community.usa.canon.com/t5/Office-Printers/Canon-356i-Imagerunner-Advance/m-p/302589#M10924 <DIV>We have one of these units in our office and one of the key features is scan to e-mail and scan to folder respectively.</DIV><DIV>&nbsp;</DIV><DIV>One of the computers was recently upgraded from Windows 8.1 Pro to Windows 10 Pro and now both functions no longer work. All other computers remain unaffected.</DIV><DIV>&nbsp;</DIV><DIV>Nothing else has been changed on the computer in question, what could have caused the device to no longer work as before?</DIV><DIV>&nbsp;</DIV><DIV>Is there a setting that I need to change?</DIV><DIV>&nbsp;</DIV><DIV>Thanks,</DIV><DIV>&nbsp;</DIV><DIV>Paul</DIV> Thu, 16 Apr 2020 12:04:00 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-356i-Imagerunner-Advance/m-p/302589#M10924 RPB83 2020-04-16T12:04:00Z https://community.usa.canon.com/t5/Office-Printers/Canon-356i-Imagerunner-Advance/m-p/302594#M10925 <P>Hi, Paul!<BR /><BR />Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.<BR /><BR />If you're outside the USA, visit <A href="http://global.canon" target="_blank" rel="noopener">http://global.canon</A> and choose your country or region from the map for local support.<BR /><BR />We hope this helps!</P> Thu, 16 Apr 2020 12:42:38 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-356i-Imagerunner-Advance/m-p/302594#M10925 Danny 2020-04-16T12:42:38Z