MF743cdw not scanning from printer

zancall — Thu, 09 Apr 2020 00:17:11 GMT

When I try to scan from the printer to an email in the address book, it give me the error that "Email/I-Fax setting are not configured in the Remote UI". I have logged into the remote UI and check all the settings that I can, but I still can not get it to work correctly, it keeps giving me the same message. What am I missing?

Re: MF743cdw not scanning from printer

Darius — Fri, 10 Apr 2020 15:36:18 GMT

Hi zancall.

Try using the printer's interface to ping the mail server's IP address. If you're unable to ping the mail server IP, then the network is not allowing the two to communicate; check the security settings on the router.

If you can ping the mail server, next ensure the correct Port Number is set on the printer for your mail service. Refer to the mail service for the recommended protocol type and port number.

If on WiFi, also check the printer's signal strength. It should be Good or above.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

topic MF743cdw not scanning from printer in Office Printers

MF743cdw not scanning from printer

Re: MF743cdw not scanning from printer