imageclass mf4890dw. Windows 7, dell laptop.

ciobie — Tue, 02 Sep 2014 21:09:48 GMT

worked fine out of the box,

the networking quit after a few weeks.

Now I can not connect even via USB.

Unable to install drivers

This is why we threw our old HP in the trash

Can you help?

Re: imageclass mf4890dw. Windows 7, dell laptop.

Patrice — Mon, 15 Sep 2014 14:25:59 GMT

Hi Ciobie.

I will be glad to assist you.

First, we should troubleshoot the USB connection. So that I can better assist you, I would like to ask a few questions.

1. When installing the drivers via the USB connection, was the printer connected to the computer?

2. What is the exact error that you receive when you attempt to print?

3. Are you using the same USB cable that you were using with your HP printer?

4. Are there any devices, such as a USB hub or extender, connected between the printer and the computer?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).