topic Re: Can't scan to email in Office Printers

Can't scan to email

Martijn1689 — Fri, 27 Mar 2020 17:55:44 GMT

Hi all,

I've bought the MF643CDW and i am unable to let the printer scan to email. I've seen all the instruction videos on youtube. I've tried everything, but nothing works.

Problem:

I want to install my GMAIL account on the machine:

- Changed the SMTP port to 587

- I changed the SMTP AUTH settings

- Entered my login user name and password

- TLS Enable but not the validate box.

I receive an #839 error. wich means:

Cause	The user name or password specified in Communication Settings is incorrect.
Remedy	Check the user name and password set for <SMTP Authentication (SMTP AUTH)> in Communication Settings. (See "Common Communication Settings for E-Mail/I-Fax.")

I've checked every user name en password 100 times, but it does not work.

Someone with the same issues?

Re: Can't scan to email

shadowsports — Sat, 28 Mar 2020 02:47:37 GMT

Greetings,

The username is your full gmail address "xxx@gmail.com"

What are you using for incoming / outgoing mail servers?

Do you have 2 factor auth enabled on your account?

Are you allowing "Less Secure Apps"?

Re: Can't scan to email

Martijn1689 — Sat, 28 Mar 2020 12:40:56 GMT

Hi,

Username and emailadresbox: xxx@gmail.com

Password: correct and checked

SMTP: smtp.gmail.com

TLS for SMTP: check

SMTP port: changed to 587

2factor auth and less secure apps is disabled.

Re: Can't scan to email

Canun — Sat, 28 Mar 2020 17:20:51 GMT

There is a thread covering this topic on the very front page https://community.usa.canon.com/t5/Office-Printers/Canon-MF645x-Gmail-SMTP-settings-please-help/m-p/299782#M10674

Re: Can't scan to email

Martijn1689 — Sun, 29 Mar 2020 16:00:42 GMT

Problem solved.

Solution: create a new Gmail account and everything works fine!...

Thanks everyone for your help 🙂