topic Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only in Office Printers

MF632CDW Solid black line just off center scanning with ADF (Feeder) only

kevinmcf — Mon, 23 Mar 2020 21:50:32 GMT

Brand new printer scans on glass perfect I;ve cleaned glass and roller. This is a very solid approx 1/16" wide vertical solid line just off center

Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only

shadowsports — Tue, 24 Mar 2020 14:38:46 GMT

Greetings,

Since its brand new. I'd check the ADF for a piece of shipping or packing material. If I didn't find anything I'd exchange it with the retailer.

Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only

Darius — Tue, 24 Mar 2020 19:33:10 GMT

Hi kevinmcf.

If the printer is still within warranty, our support is available to help arrange service or replacement at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

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Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only

kevinmcf — Wed, 25 Mar 2020 16:38:31 GMT

what is the warrentee and how do I exchange unit printer is needed daily as currently working at home so its working fine other then feeder on scanner.

Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only

kevinmcf — Wed, 25 Mar 2020 16:44:39 GMT

OK i pick up platetop lid, and cleaned as stated earlier, there is an inch wide plastic piece (I assume it helps hold center of paper flat?) I gently lifted and wiped under with tissue and warm water. I assume there is nothing else I can do?

Re: MF632CDW Solid black line just off center scanning with ADF (Feeder) only

Stephen — Wed, 25 Mar 2020 16:50:05 GMT

We recommend reaching out to support for one-on-one troubleshooting.

You can find contact information from within your My Canon Account HERE.