topic send scan to email in Office Printers

send scan to email

almera99 — Fri, 20 Mar 2020 15:10:12 GMT

Hi All,

I have a Maxify MB2750, I can't scan and send directly by mail, allways error 3418

I use

a specific gmail address for the printer

smtp.gmail.com

ssl port 465

smtp auth with email address and password

when I do the connection test is suceed

Can you help me ?

Thanks a lot

best reards

shadowsports — Sat, 21 Mar 2020 15:03:49 GMT

Greetings,

I can't tell fron your post what the issue is.

The 3418 error indicates failure to communicate with the mailserver.

Then below you say, "when I do the connection test is suceed" which is contradictory, or not clear, sorry.

Try port 587 (TLS)

almera99 — Sat, 21 Mar 2020 16:01:59 GMT

Hi Rick,

under the line 'set mail server' into the config I have an option 'test connection to mail server' and this test is ok.

I tried wuith the port 457, same result test ok but code 3418 on the printer, must I restart the printer after a change to the config ?

thanks

Ordinaryguy — Wed, 15 Sep 2021 23:18:58 GMT

Canon Scan-to-email Error 3418 with Gmail

The problem really is that Gmail requires authentication.

So after creating a Gmail account and email address for your printer, open the printer UI and fill in as per the manual.

Outgoing Mail server = smtp.gmail.com

Port Number = 465

SSL = Yes

SMTP Authentication = Yes

Press OK

Go back to your Gmail

In 'Manage your Google Account - Security', Setup 2 step Verification

Now set up an App Password for you printer.

Generate the password and copy, then paste it into the Printer UI Outgoing password.

Test Connection to email server