topic Re: Paper Tray Won't Re-load into Printer in Office Printers

Paper Tray Won't Re-load into Printer

FuefinaWG — Sun, 27 Aug 2017 23:33:59 GMT

I have a Canon MF620C all-in-one and I removed the paper tray to add more paper and now the paper tray won't go in all the way. It stops with about 2.25" of tray still extended.

I've tried everything to get the tray back in. Anyone else have the same issue and get it resolved?

Re: Paper Tray Won't Re-load into Printer

Sonya1 — Mon, 28 Aug 2017 11:26:44 GMT

Hello FuefinaWG,

It sounds like you may have extended the paper tray so that it will accommodate legal sized paper. See example under step 2 at this LINK. What size paper are you using in your Color imageCLASS MF620C series printer? Are you certain the paper tray isn't extended for legal sized paper?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Paper Tray Won't Re-load into Printer

psturken — Fri, 12 Jan 2018 23:49:46 GMT

My upper tray will only go in about an inch and is blocked. I loaded 5x7 photo paper but beilieve the printer thinks that the cassette is in place, and not outside the printer.... MG7520

Thanks

Re: Paper Tray Won't Re-load into Printer

ccwhite327 — Sat, 28 Jul 2018 18:54:28 GMT

Did you ever get an answer that worked?

I am having the same issue, and it is not set for legal size paper

Canon MF628Cw

And I'm in the middle of printing something and I need to get this project done quickly.

HELP!!!

YIPPEE!! And KUDOS to SONYA at Tech Support.

There's a little lever that causes the tray to extend or contract that I wasn't aware of.

Re: Paper Tray Won't Re-load into Printer

alvarado999 — Thu, 09 May 2019 21:23:02 GMT

I have same issue on Canon MB5000 series printer. Cannot get tray to go back into printer. Printer & tray set on letter size paper. Cannot even get it started into the printer. Have tried every possible angle, etc. Please help!!!

Re: Paper Tray Won't Re-load into Printer

dfoitek — Thu, 19 Sep 2019 19:18:11 GMT

I'm having the same problem - any solutions for this

Re: Paper Tray Won't Re-load into Printer

Stephen — Thu, 19 Sep 2019 19:22:39 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using.

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Paper Tray Won't Re-load into Printer

dfoitek — Thu, 19 Sep 2019 19:29:40 GMT

using a canon printer imageclass MF634Cdw

it is not because i'm using legal paper because i am not

it is not because of the little blue buttons

it is like something is keeping the tray from sliding into the machine in the back

Re: Paper Tray Won't Re-load into Printer

Patrice — Mon, 23 Sep 2019 17:11:42 GMT

Hi dfoitek.

If you have confirmed that the printer is sitting on a level surface, and there is nothing obstructing the back the of the machine, then we will have to recommend that you call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.

Re: Paper Tray Won't Re-load into Printer

42875 — Wed, 22 Jan 2020 03:42:40 GMT

I have a cannon MF733Cdw printer.. Paper tray won't reload into PRINTER! It's frustrating....wasted a lot of my time on this!

I need a quick solution!!! Thank you.

Re: Paper Tray Won't Re-load into Printer

jdgva1988 — Thu, 27 Feb 2020 16:51:07 GMT

Just got off the phone with tech support and they explained how to fix this. The previous answer regarding the blue tab wasn't enough information for me but was correct.

Remove the tray completely and take out the paper.

Find the blue tab in the front of the tray that is the 2nd blue tab from the right. Depress it toward you. This will make the tray re-compress to letter size. My tray was accidentally extended to legal when I loaded letter sized paper and I didn't realize it.

With the tray smaller, you can re-add the paper and reinsert the tray and now it will not stick out.

Re: Paper Tray Won't Re-load into Printer

rim — Wed, 18 Mar 2020 11:04:57 GMT

it worked!

Re: Paper Tray Won't Re-load into Printer

BCF — Sun, 29 Nov 2020 19:05:54 GMT

I have a Pixma G5020. The front paper tray will not go back into the printer, at all. I have tried all angles. Stops about 1" in.

Tray has letter paper and no feature to hold legal paper, so no expand contract lever/button. It worked earlier this morning but not now. Display on printer is asking for reload letter paper from front tray, but it seems blocked on both sides.

I need help. Thanks.

Re: Paper Tray Won't Re-load into Printer

Patrick — Fri, 18 Dec 2020 19:12:22 GMT

Hi BCF,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com