topic Re: when making copies or prints from the output area a chain in-print come out in Office Printers

when making copies or prints from the output area a chain in-print come out

matt83 — Tue, 26 Aug 2014 17:33:16 GMT

Re: when making copies or prints from the output area a chain in-print come out

Stephen — Tue, 26 Aug 2014 17:42:31 GMT

Hi matt83!

Welcome to the Canon Forums and thanks for your post!

So that the Community can help you better, we will need to know exactly what Canon printer you're using, any error messages you might be seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks and have a great day!

Re: when making copies or prints from the output area a chain in-print come out

matt83 — Tue, 26 Aug 2014 18:14:38 GMT

The printer we are using is the Image Class MFb160dw , it is a wired ethernet cable to the computer it is hooked up to runs windows 8.1 . When a page is printed a streak that resembles a chain comes out and I can actually FEEL it in the paper.