topic Re: Maxify MB2720 skipping lines in Office Printers

Maxify MB2720 skipping lines

jen121361 — Tue, 20 Nov 2018 19:36:40 GMT

I have a Maxify MB2720 that starting skipping lines in MS Office 2013 products (outlook, excel and word) will print with other programs. ANY HELP?????

Re: Maxify MB2720 skipping lines

Patrick — Mon, 26 Nov 2018 14:27:15 GMT

Hi jen121361,

A test of your MAXIFY MB2720 should be performed. This will tell us if the printer is working correctly. To do this, please load letter-sized paper in the MAXIFY MB2720 and follow these steps:

1. Swipe the HOME screen and then tap Setup on your MAXIFY MB2720.

2. Tap Maintenance.

3. Tap Print nozzle check pattern.

4. Tap Yes.

The Nozzle Check will print. Please compare your printout to the example that has been attached to the bottom of this post. If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

1. Swipe the HOME screen and then tap Setup on your MAXIFY MB2720.

2. Tap Maintenance.

3. Tap Cleaning.

4. Tap Yes to clean the printhead.

5. Tap Yes to print another Nozzle Check.

Does the Nozzle Check print correctly? If not, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Maxify MB2720 skipping lines

jen121361 — Thu, 06 Dec 2018 14:05:31 GMT

The print pattern is missing half of the black and I deep cleaned it and still no change.

Re: Maxify MB2720 skipping lines

ArthurJ — Thu, 13 Dec 2018 16:22:02 GMT

Hi Jen121361,

Since the deep cleaning did not resolve the issues and half of the black is missing, we will need to check the ink levels.

Please click HERE and follow the steps to check your ink levels.

Once that is done, please let us know what level the BK is at.

We look forward to your reply.

Re: Maxify MB2720 skipping lines

Rgramza10 — Thu, 23 Jan 2020 02:05:51 GMT

Mine is doing this!

Re: Maxify MB2720 skipping lines

Rgramza10 — Thu, 23 Jan 2020 02:07:32 GMT

Canon please help. I have done deep cleaning several times.

Re: Maxify MB2720 skipping lines

Patrick — Fri, 24 Jan 2020 18:36:03 GMT

Hi Rgramza10,

Because performing multiple cleanings did not get black to print, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Maxify MB2720 skipping lines

gambitgerm — Sat, 06 Jun 2020 22:21:59 GMT

Did you get a response / resolution on this? Mine is doing the same thing!

Re: Maxify MB2720 skipping lines

Patrick — Wed, 10 Jun 2020 19:13:01 GMT

Hi gambitgerm,

Cleaning the encoder should resolve this issue. To do this, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART168472

Re: Maxify MB2720 skipping lines

Eddiaz00 — Sat, 11 Jul 2020 17:40:10 GMT

Following....mine is doing the same thing!!

Re: Maxify MB2720 skipping lines

Eddiaz00 — Sat, 11 Jul 2020 17:40:58 GMT

The Q-tip trick is not working. What else! Printer still missing the bottom half of some lines.

Re: Maxify MB2720 skipping lines

DKops — Sat, 19 Sep 2020 22:06:34 GMT

Having exact same problem. Any resolution to this? I cleaned the timing strip but the result is still the same.

Re: Maxify MB2720 skipping lines

JSchaff01 — Tue, 10 Nov 2020 19:55:45 GMT

My MB2720 just started doing this exact same thing! It's only about 2.5 years old. When Printing or Copying in Standard quality, it skips two of every three lines (or so) of text. When printing in High Quality, it usually prints everything but the black is very light. And the print head check pattern looks exactly like the one in the previous post - missing the bottom half of the black pattern, but what is printed of it looks fine.

I have tried every single head cleaning procedure under the Maintenance Menu.

And there is no grease visible on the Timing Strip.

I put in a new black ink tank, no difference.

This just started happening, and I tried updating my firmware (have 3.05 which it says is current) and also updated the Windows Print driver (though since this happens when copying, I didn't think it had anything to do with the print driver).

Is the only solution anyone found to sledge hammer it and go back to Epson quality printers?

Re: Maxify MB2720 skipping lines

Bengus81 — Sat, 10 Apr 2021 16:17:11 GMT

Yep...same here on my MB2720 that just started today and is exactly as everyone else has described. Just checked my receipts....bought my 2720 on Jan 11 2019 from B&H.

I cleaned the strip and did get some black off of it. Doesn't look like any "grease" looks more like a bit of black ink. I haven't had a paper jam in a year. Still have the same missing lines after cleaning the strip. Printing out the page after cleaning the cartridges comes out exactly the same as those who have posted a pic--the black part at the top is missing lines,yet the colors all print out fine.

Printing out some documents the header always prints out perfect and then the exact same lines skip the printing when comparing them after printing out 2-3 copies of the same doc. I'll try clean the strip again but I doubt it makes any difference.

Oh boy...I get to be part of the non-working Canon printer club!!!!! This is nonsense on a printer used only for home use and is a mere two years old.

Re: Maxify MB2720 skipping lines

Bengus81 — Sun, 11 Apr 2021 16:00:15 GMT

I've now cleaned the strip twice front and back and no change,still skips lines. Funny though IF you select HIGH quality printing you'll get all your text printed out--and use a hell of alot more ink.

This is a problem with this printer and the black cart ONLY IMO. I can print out a color test pattern and ALL the colors print fine but the black is faded and washed out. Yes...my black cartridge has plenty of ink in it.

Ok....try this test...make a document in MS WORD with several lines and no color and print it out in HIGH quality. It will print fine although I think the black is still a little washed out. NOW go to the same document and using the highlighting feature in WORD highlight a few words in green,yellow whatever. Now print the document. You get NO lines of text in black,only the part you highlighted.

Adding it all up between the cost of my 2720,the four carts that are in it and my spare cartridges I'm now looking at a $200+ BRICK that's become worthless overnight. The fact that others were having this EXACT same problem 2-3 YEARS ago shows that Canon has know about this MAJOR problem and has done nothing about it.

Re: Maxify MB2720 skipping lines

JSchaff01 — Sun, 11 Apr 2021 21:10:10 GMT

Yeah, quite a short life for such a massive heap of plastic. I've gone with a Brother Inkvestment printer as a replacement. Louder and not as fast, but I was too frustrated to give Canon more $ and take a chance on another product with such a short lifespan.

Re: Maxify MB2720 skipping lines

Bengus81 — Sat, 17 Apr 2021 21:09:27 GMT

For those who have this happen you can do some work arounds and print perfectly...but in black only. You need to make changes in your printer system box that pops up when you print. You might have printer box pop up on the right side of your screen depending on what your printing but you need to click where it says "Print using system dialog...." and make some changes and then save them. While your in that box that pops up on the right side make sure to click to print in " Black and White".

Click on that line to acess the system box that pops up on the left side of the screen. You can do it from right here,no need to close out this page, just click on FILE and then PRINT up on your toolbar.

1. Click on "Preferences"

2. Click on "Grayscale Printing"

3. Click on "Print Quality--HIGH"

4. Click on "Always print with current settings"

5. Click on the Tab at the top that say MAIN

6. Click on Print quality "HIGH" radio button

7 Click on Color/Intensity "Manual" radio button. Click on the "SET" button

8. Change intensity button to 20-25 to darken the black printing. Click OK

9. Click on the grayscale box just under the Color/Intensity box

10. Click OK to leave the "MAIN" tab page. A new box will pop up

11. Read the box stating "all these changes will be used on subsequent printings" then click OK

12. DONE

Try some test printings including printing out an email or two. You could start by printing this page--I'd set the printer to only print pages 1-1. You should get a decent print out and all lines should print.

If you don't print in color that much this should serve your needs OR donate the printer to Goodwill or someone instead of tossing this huge mass in a landfill.

And Canon.....YOU should make this RIGHT with your customers by paying to fix the printer OR a voucher for a discount on a new MB2720.

Re: Maxify MB2720 skipping lines

jgudmund — Sun, 12 Dec 2021 22:54:55 GMT

I cleaned the encoder strip and retried printing, but what happened then was I got error 5702 every time I tried to print or copy. I mean that the careful cleaning of the strip resulted in no more print capability. Since the cleaning worsened the behavior, I figured more cleaning was in order, so I cleaned with a Q tip several more times. No change. Then I used a electronics spray cleaner to douse the strip. No change. I'll let it dry out for a day and see if it's still dead. Crazy; this is only about a year old.

Re: Maxify MB2720 skipping lines

ksbolger1 — Sun, 12 Jun 2022 17:13:55 GMT

Thanks! This works however I need to print in color as well.

Re: Maxify MB2720 skipping lines

essbeep — Fri, 25 Aug 2023 17:33:32 GMT

This is nuts. I made a word doc and it finally printed, thanks! Thing is I'm printing barcodes for packages and ONLY the barcodes are getting blank stripes of no ink. When I use the copier no streaks but very light overall. This is total BS. I replaced all ink cartridges. Machine only 1.5 years old. Thanks for the workaround for today, though, much appreciated!