topic MF743cdw scans and copies, but won't print from PC in Office Printers

MF743cdw scans and copies, but won't print from PC

MetalRider — Sun, 19 Jan 2020 03:22:14 GMT

Hello all, and greetings. I just bought an MF743cdw on Jan 4th. I had it set up on my wi-fu network and it worked just fine. This past week two things happened. First was the Windows 10 update this week on Jan. 14th and then I was trying out several different Linux distributions on Live DVD's. I tried printing something for the first time today, the 18th and all I see onb my "See what's printing" box is the filenmae and error - printing. No other error messages.

I have troubleshot the printer through the Devices and Printers selection in Control Panel and I get a message that no error was found. I see both the printer and the computer on my wi-fi newtwork, but it's almost like they don't see each other.

I tried removing the printer from my devices and deleted the drivers and re-installed everything with the same result. Can't print anything but the scan and copy functions seem to work okay.

Any ideas?

Re: MF743cdw scans and copies, but won't print from PC

shadowsports — Sun, 19 Jan 2020 15:10:39 GMT

Greetings,

When re-installing the printer, device detection occurs. What happens during the installation? Is the the printer detected by the software?

"I see both the printer and the computer on my wi-fi network" - where do you see this? (Router or?)

What is the printer's IP address?

What is the computer's IP address?

Can you PING the printer from your computer?

Can you open its webserver in a browser by typing its IP address in there?

Re: MF743cdw scans and copies, but won't print from PC

MetalRider — Mon, 20 Jan 2020 02:21:02 GMT

Doh! I found that I had opted to manually enter the network name rather than letting the printer find it. Back up and working fine now. Thanks for the help!

Re: MF743cdw scans and copies, but won't print from PC

shadowsports — Mon, 20 Jan 2020 14:39:07 GMT

Fantastic!.

Thanks for your feedback.

Re: MF743cdw scans and copies, but won't print from PC

hwahwa — Wed, 28 Oct 2020 06:59:53 GMT

Hello! I have the exact same problem as you... Can you please tell me how you changed the settings to allowing the printer to find the network name? Thank you!