https://community.usa.canon.com/t5/Office-Printers/Blank-strips-when-scanning-death-certificate/m-p/293454#M10271 <P>Hello PRECOMIS.</P><P>&nbsp;</P><P>I'm sorry about your loss.</P><P><BR />Legal document papers may be created or treated in ways that interfere with scanning (copy protection), to prevent or minimize counterfeiting.</P><P>&nbsp;</P><P>Try scanning the document in black and white, and/or reduce the size of the copy/scan.&nbsp; If these do not work, then you'll need to obtain copies of the certificate from the morg, mortuary, or hospital from which it was issued.</P><P>&nbsp;</P><P>Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.</P> Fri, 17 Jan 2020 20:27:50 GMT Darius 2020-01-17T20:27:50Z https://community.usa.canon.com/t5/Office-Printers/Blank-strips-when-scanning-death-certificate/m-p/293339#M10256 <P>Printer model is ImageClass MF424dw</P><P>&nbsp;</P><P>When scanning or copying certain documents, such as a death certificate, the scanned/copied image has blank strips across the page, as shown in the attached image.</P><P>&nbsp;</P><P>Please note that I blanked out the person's name on the document; the black box is unrelated to the scanner issue.</P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/21851i2BBD45A2D674BA47/image-size/original?v=1.0&amp;px=-1" border="0" alt="screenshot1.png" title="screenshot1.png" /></P> Thu, 16 Jan 2020 20:32:32 GMT https://community.usa.canon.com/t5/Office-Printers/Blank-strips-when-scanning-death-certificate/m-p/293339#M10256 PRECOMIS 2020-01-16T20:32:32Z https://community.usa.canon.com/t5/Office-Printers/Blank-strips-when-scanning-death-certificate/m-p/293454#M10271 <P>Hello PRECOMIS.</P><P>&nbsp;</P><P>I'm sorry about your loss.</P><P><BR />Legal document papers may be created or treated in ways that interfere with scanning (copy protection), to prevent or minimize counterfeiting.</P><P>&nbsp;</P><P>Try scanning the document in black and white, and/or reduce the size of the copy/scan.&nbsp; If these do not work, then you'll need to obtain copies of the certificate from the morg, mortuary, or hospital from which it was issued.</P><P>&nbsp;</P><P>Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.</P> Fri, 17 Jan 2020 20:27:50 GMT https://community.usa.canon.com/t5/Office-Printers/Blank-strips-when-scanning-death-certificate/m-p/293454#M10271 Darius 2020-01-17T20:27:50Z