topic Scan to File not working Catalina in Office Printers

Scan to File not working Catalina

Area51base — Wed, 15 Jan 2020 13:28:12 GMT

I have the Canon MF741C Multifunction printer. Since I upgraded to the Catalina OS. I could no longer scan to file with my mac. This was my original set up

Host name: computername

Folder Path: Scanned

Username: First Last

Password: [password removed for security concerns]

I tried different combinations like Computername.local and still failed. The folder is already on share.

Any advice will be a great help.

Re: Scan to File not working Catalina

Darius — Fri, 17 Jan 2020 20:16:57 GMT

Hello Area51base.

The upgrade to Mac OS 10.15 changed significant portions of the Mac OS operating system. If you haven't yet done so, try moving the MF Toolbox/Scan Utility folder to the trash, then install the updated scanner drivers (MF741Cdw Drivers & Downloads page).

If the problem persists after the above steps and you are located in the U.S., please contact us using the numbers and information at http://Canon.us/ContactLI

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