topic Re: LBP622C/623C Paper Selection in Office Printers

LBP622C/623C Paper Selection

david_l — Mon, 23 Dec 2019 16:38:13 GMT

I'm having an issue with my LBP622C/623C which I can't seem to figure out. I have US Letter paper loaded in the paper tray (the one that slides out) and the display shows both correct size and that its loaded with paper. Every time I go to print a letter sized document the printer says "No Paper LTR: Plain 1" (see image). I have to select 1 (which is the paper drawer) and then it works fine. I have looked through all of the settings and can't find which one needs to be changed. I've even disabled the multipurose tray and it still does it.

Re: LBP622C/623C Paper Selection

shadowsports — Mon, 23 Dec 2019 17:10:35 GMT

Greetings,

Have you looked at the paper settings in the Printer Driver?

Re: LBP622C/623C Paper Selection

david_l — Mon, 23 Dec 2019 17:35:12 GMT

Yes. I have tried that both through the windows printer properties and through the remote managment software. I just tried disabling the multipurpose tray in Windows by setting it to "not available" but still had the issue.

Re: LBP622C/623C Paper Selection

Darius — Mon, 23 Dec 2019 20:34:57 GMT

Hi david_l.

The screenshot you provided above shows the Printer Properties window. What is set for the paper type and source in the Printing Preferences settings (Paper Source tab)?

Re: LBP622C/623C Paper Selection

david_l — Mon, 23 Dec 2019 20:59:33 GMT

Re: LBP622C/623C Paper Selection

Darius — Mon, 23 Dec 2019 21:25:40 GMT

Hi david_l.

The screenshot you provided indicates you're using IPP Drivers for the printer. Try removing that printer entry, then reinstalling using one of the UFR II drivers found on the LBP622Cdw Drivers & Downloads Page.

If your printer is an LBP623Cdw, then you will need to use the Canon Global website's map to find your region, and download the drivers from that website.

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

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Re: LBP622C/623C Paper Selection

david_l — Thu, 02 Jan 2020 18:01:25 GMT

Thanks.

Re: LBP622C/623C Paper Selection

bthebert — Thu, 23 Jul 2020 22:19:16 GMT

Thank you for this. I'd been cursing this printer for months owing to the same problem.

I had allowed Windows 10 to select the driver automatically.

Re: LBP622C/623C Paper Selection

APTI — Wed, 14 Jul 2021 20:11:41 GMT

did not help at all. Linux install and made the changes suggested but problem persists. Called in to support and they were the rudest people.

Re: LBP622C/623C Paper Selection

Hector — Thu, 29 Jul 2021 19:11:37 GMT

Hello ATP,

Unfortunately, Linux is not a supported operating system for the printer. The drivers are provide as is on our support site and we are unable to help with the installation of the drivers. This error is usually caused by the driver not sending the proper paper size information to the printer. Support would only be able to assist with the driver installation on Mac and Windows computers.

Re: LBP622C/623C Paper Selection

APTI — Thu, 29 Jul 2021 19:30:29 GMT

that was the issue. They could have treated it as windows and I can easily translate it to linux. The problem is not that technical since it happens on all platforms. Tell me what to do on one platform and it is the same for the others. I was treated rudely by the reps for even suggesting that.

Is it too much to ask that people make things that work properly?

Re: LBP622C/623C Paper Selection

onewildwest — Tue, 28 Nov 2023 19:49:54 GMT

I'm having the same problem on my lbp632c.

What does this mean? "Try removing that printer entry"...

When I follow the link for a new driver I get the following message. "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."...

My computer is running windows 10 home.