topic Re: Won’t Print in Mobile & Compact Printers

SELPHY CP1300 Won’t Print from iPhone

ChrisGodwin82 — Sat, 27 Aug 2022 13:18:21 GMT

Keeps saying failed to communicate to printer. Both printer and phone are on same network. And it has been granted local access on the app. So now what?

Re: Won’t Print

Tiffany — Sat, 27 Aug 2022 12:27:54 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know the exact model Canon equipment you are using and which operating system is running on your computer (i.e. Windows or macOS, and which version). Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: Won’t Print

ChrisGodwin82 — Sat, 27 Aug 2022 13:07:06 GMT

It is the Canon Selphy CP1300. And I am trying to print from my mobile app on my iPhone. I do not own a computer.

Re: Won’t Print

ArthurJ — Tue, 30 Aug 2022 16:18:31 GMT

Hi,

Turn the printer off, restart the router and then turn the printer back on once your network is up. Confirm the printer is still on the same network, then remove and reinstall the Canon print inkjet/selphy app and try to print.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Won’t Print

ChrisGodwin82 — Wed, 31 Aug 2022 00:55:59 GMT

That seemed to have done the trick. Thank you

Re: Won’t Print

kimcorlett — Mon, 08 May 2023 02:23:43 GMT

I have done this several times and it is still not working. Any suggestions??

Thanks

Re: Won’t Print

ArthurJ — Wed, 10 May 2023 17:24:19 GMT

Hi,

Are you using a home network or a personal hotspot or mifi type of connection?

We look forward to your reply.

Re: Won’t Print

ilsen — Tue, 16 May 2023 13:50:13 GMT

Hi, same for me. I've tried resetting the router but my phone (Google Pixel 7 Pro running on the latest version of Android 13) can no longer find my CP1300 Selphy printer.

They are both connected to the home network, I've checked the details several times and everything matches but no connection can be made since the last Android software update.

Re: Won’t Print

Levans2378 — Fri, 08 Sep 2023 00:26:57 GMT

This solution doesn’t work. It is an interim fix but the issue keeps happening. Not sure if there is a version. Update needed to software but you shouldn’t have to reinstall app over and over on iPhone or iPads. Maybe this is specific to apple connections to the printer. Please help

Re: SELPHY CP1300 Won’t Print from iPhone

skk363731 — Mon, 25 Sep 2023 20:01:17 GMT

Same issue. can we reach techincal support guy in online

Re: SELPHY CP1300 Won’t Print from iPhone

skk363731 — Mon, 25 Sep 2023 20:22:56 GMT

Not able to connect to printer via iphone mobile . as both are in same network

Re: Won’t Print

girlx03 — Sat, 30 Nov 2024 05:08:25 GMT

This solution is not working for me. Any other ideas? Iphone 13, Home Network, Direct connection failed, downloading the drivers on a Mac Laptop FAILED. The printer is connected to the WIFI network just fine. I reset the router, reinstalled the apps, have disconnected and reconnected the printer and power cycled everything several times. The printer will not show as a listed option on the Canon Print App. I have also tried every country or region in the app. This is the first time I have not been able to get this to work.

Re: Won’t Print

Patrick — Wed, 04 Dec 2024 21:20:24 GMT

Hi girlx03,

Because there are many causes of the issue you are experiencing, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your SELPHY CP1300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via phone or chat.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.