topic Re: SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams in Mobile & Compact Printers

SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams

filosad — Tue, 14 Feb 2023 15:38:01 GMT

I purchase the SELPHY 1300 with the intention of printing ID/**bleep** pictures. Since day 1, the SELPHY 1300 has been a useless device ( I am surprise Canon would make a printer like this). List of issues are as follows:1. 1.

1. Does not support Win11, installed Win10 drivers as suggested, Win11 does not see the printer.

2. Installed same drivers on Win10, w/s can see the printer. Anytime I attempt to print, I receive an error msg. stating that the paper size is incorrect. I only have one (1) paper size (4 x 6) and confirmed in the printer configuration in Windows.

3. Constant paper jam which ultimately destroyed a brand new ink cartridge.

4. Not going to waste more ??? purchasing another ink cartridges only to face the same issue.

Another device going to eWaste. Pitiful !!!!

Re: SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams

ArthurJ — Wed, 15 Feb 2023 18:43:33 GMT

Hi,

If the the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams

filosad — Fri, 17 Feb 2023 16:28:58 GMT

Hello,

Is there a support number I need to call or a chat session ?

Thanks,

David

Re: SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams

Danny — Fri, 17 Feb 2023 16:42:19 GMT

The link above will provide you with all of your support options including any phone or chat options.

We look forward to talking to you!

Re: SELPHY CP1300 Driver Issues, Error Messages, and Paper Jams

LollyGee — Thu, 28 Dec 2023 22:37:49 GMT

I have a constant "paper jam." It pulls the paper no more than 1.5" into the printer, and then I get a paper jam error message. Restarting does no good. CP1300 This machine is a few years old, but I've only printed two pics on it.