topic Re: Canon Selphy CP1200 not working in Mobile & Compact Printers

Canon Selphy CP1200 not working

Alisha — Fri, 23 Feb 2018 13:20:42 GMT

Hello,
I have just turned on my printer and I can’t seem to get past the beginning screen. It’s a black screen with canon written in white and none of the buttons are working. I can’t even turn it off, all I can do it unplug it. Any ideas?

Re: Canon Selphy CP1200 not working

Danny — Fri, 23 Feb 2018 13:50:56 GMT

Hi, Alisha!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Canon Selphy CP1200 not working

Tavfalco — Sat, 24 Feb 2018 18:30:09 GMT

It happens to me exactly the same. I'm seeing several post for the same subject these weeks ... suspicious

Re: Canon Selphy CP1200 not working

Tjwilliford — Fri, 30 Mar 2018 05:04:29 GMT

Has a "fix" not been found? I'm having exact same issues.

Re: Canon Selphy CP1200 not working

Tavfalco — Fri, 30 Mar 2018 07:25:28 GMT

Hello, I still have no solution. I am convinced that it is a manufacturing fault. I have read in several places that there are people with the same problem and in the same space of time. It is a serious firmware failure but Canon will not respond. It has stopped working for me after only 50 impressions

Re: Canon Selphy CP1200 not working

Tjwilliford — Sat, 31 Mar 2018 21:49:09 GMT

Mine did this after I opened the box. Never used it. 😒

Re: Canon Selphy CP1200 not working

Michael — Fri, 04 May 2018 18:40:14 GMT

Hello.

If the LCD display or menu is not responding properly, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon Selphy CP1200 not working

PatrynXX — Sat, 07 Jul 2018 15:58:09 GMT

got the same issue and I"m doing just that via email And I don't want a phone call. A chat system works. Just easier to read to me than hear. I don't think I've run this since before the April 2018 Windows 10 update which is causing all sorts of problems and it was installed before that. Windows won't fix any of the errors naturally 😞 So Black screen it is. No battery in, took all the addons off, no power plugged in no paper tray , even took the ribbon out. but still Canon only 😞

Re: Canon Selphy CP1200 not working

PatrynXX — Sat, 07 Jul 2018 16:00:17 GMT

apparently not .. and mine was set off by the April 2018 update in win 10 and I didn't get the so called April one till late May o_O but according to the blue enemy Epson (hate their printers) a $700 scanner crashes all the time and they say that April 2018 is the problem and they haven't found a fix either. 2 months into these errors.

Re: Canon Selphy CP1200 not working

PatrynXX — Mon, 09 Jul 2018 17:27:29 GMT

seems all they want is for me to spend another $90 which I'm stuck now cause I just spend $60 on more photo paper I can't use. And they tell me I gotta have it fix (like 6 months past warranty and this has been going on since 2011 at least. Fairly sure it's a firmware issue because they had one update for it last year. Too bad it wasn't a pushed firmware update. Wonder if it woulda made a difference. No excuse that a $20 refurbished Olympus P-10 that still works 15 yrs after I got it. but they don't make the pack for it anymore so I get the Canon and it lasts 1 1/2 years for $90 something doesn't add up (NEW !!!) used still works New it's a brick. At some point someones gonna get enough people together for a class action. 😞 Or Canon could do it the easy way. This isn't the Canon I grew up with that would bend over backwards to keep my business. You'd think their top priority is to have me keep buying their ribbon paper packs but apparently not...

Troubleshoot was hit the on button several times after I turned it off (and unplug the battery) I do see the screen is still there when I have a bright cree lamp on it. So I'd say way more than 5 times then turn it back on 10 min later if it doesn't work it's a service call and they won't tell me how much so $90 vs how much is the service?

Re: Canon Selphy CP1200 not working

Doe — Sat, 21 Jul 2018 06:12:33 GMT

I am also having this problem. Is there a fix or am I just SOL? Does anyone have a fix for this?

and if there is not a fix, will Canon exchange for a new one? Thanks!

~~doreen~~

Re: Canon Selphy CP1200 not working

Doe — Sat, 21 Jul 2018 06:14:28 GMT

Where you able to get this working it returned and/or exchanged?

Re: Canon Selphy CP1200 not working

PatrynXX — Sat, 21 Jul 2018 14:45:48 GMT

unless you're under warranty or your rathe rnice in a good sort of way you're likely SOL. I guess they took notice when I got annoyed and bought a refurbished one for $24 maybe $30 in the end and just to be a pain added a $10 warranty to it. Suddenly they were like oh. um oh just send it it we'll fix it for free. Although I have been pushing them on why it happened. Which they probably won't tell me 😞 they have to take it apart. I've come up with a small theory. How many here are using their Selphy with a battery? One problem with THERMAL dye subs is heat. Which my old Olympus P-10 got too hot it started to stick and jam. I never even thought to block the fan. Which occured to me during all this .. that is exactly what that battery does. It blocks the fan. No fan your frying the components. I threw this on Canon and didn't get an answer on it. I used to build notebooks and with a laptop have a couple of vents to keep it cool (the latest is one that attaches to the outbound fan and is basically a vacuum. Now that cools off my laptop better than one under it ever could.

So logic has always been that Electronics that get hot don't last long. Even LCD tv's with CRT backlit screens (LED's run much cooler)

I'm thinking I should use that battery less or not at all, which is a pain because I'd have to put the wire under the unit because the power comes from the right and the input is on the left in the back. Basically if it is causing overheating because the fan is blocked there should be a wire assem\bly that snaps in place in the back that you can plug into the battery. Like a ribbon cable. Wouldn't be as sweet but it would work. Or a new battery remade that has a ribbon cable out of it that plugs in the back Could be a battery redesign that turns it into a table on the bottom? Just thoughts outloud. But thats what I think it could be but they won't say yes or no if it is.

Re: Canon Selphy CP1200 not working

ergogerry — Fri, 31 Aug 2018 17:05:19 GMT

HI,

If your using Windows 10 OS go on to Control Panel/Devices & Pinters and make sure youe Selphy is not listed.If it is Delete it.

With Selphy switched off but connected via USB use your browser to navigate to :-

"Support/Mobile & Compact Printer/SELPHY CP 1300/Canon USA"

Select Drivers & Downloads

Select Selphy CP 1300 Printer Driver V1.0 for Windows------07/19/17-------4.49Mb

Follow instructions thereafter.

Regards

ergogerry

Re: Canon Selphy CP1200 not working

PatrynXX — Fri, 31 Aug 2018 21:11:01 GMT

it's not a driver issue. Canon kinda ruled that out. Not a firmware issue either. I came to the conclusion that I was wondering who here uses the printer with the battery? The battery blocks the ventalation fan. There is a rather large capacitor near that fan. So if the fan is blocked 1 . fan motor gets hot 2. so does everything else on a thermal printer. So for now I'm not gonna use the battery unless it's 1 single photo

They thought it might be it but couldn't tell me till they took it apart and it was barely used to begin with. maybe 3 packs total. Never heard back from them on that but they did go way outside the boundry of jaw drop and a bit out of warranty sent me a new CP1300 model. Possibly with a new warranty..Which is what it said on the sheet inside about it being a new replacement with all the benefits of a new item. And I've been using Canon since my very first bubble jet printer in 1996. So I gave them quite a wide space. But i'm giving the battery a break and see if it's really the fan being blocked thats bricking these units. Because that battery hasn't changed for several models and that same battery works on well dads CP900 and it's had this issue for awhile. So I"m wondering if it's overheating. Overheating can brick a device (like it did sort of with my phone. It locked up and lost alot of info but still ran, all because it was inside a rubber fully covered otter box. You don't do that with an almost all metal phone like HTC. Overheating anything like a car bad things happen.

Re: Canon Selphy CP1200 not working

bowbridge — Thu, 08 Nov 2018 02:56:13 GMT

Just had the same problem. Bought my Selphy 1200 in August 2016, have printed about 200 photos. Last month it was working fine. Last week it froze on the CANON logo screen. Tried all the suggested fixes, nothing worked. Out of warranty.

Very disappointed in such a poor product from Canon, especially since a lot of people are having the same problem.

Canon Products Owned: G1, SD 940, G15, G15,D60, 40D, 5d MKIII, fifteen Canon Lens, five of them "L", four Canon Flashes, IP6700D, MP560, 9000 Series, Pro 100, 15x50 IS Binoculars, 10x30 IS Binoculars, and a lot of accessories.

The only reason I listed all the gear is to let Canon know that even long term customers start to get nervous when a poor product like the Selphy is sold. It makes the customer wonder about quality control issues.

William Schroeder

Re: Canon Selphy CP1200 not working

PatrynXX — Thu, 08 Nov 2018 16:01:47 GMT

that is pretty much what I told Canon. I buy Canon because it equals hard core Quality. I say the name Selphy now? People grimace 😞 Why is that? Up until they sent me a new one after warranty and it's a CP1300 so Now Dad has an old CP900 which tends to waste ribbon. But it still works. He got that ages ago maybe 2013 or so or earlier with he jammed his 10 yr old Refurbished for $20 Olympus Camedia P-10 so good it couldn't be repaired. Way easier to repair those than the canon as far as jams. Just required me to unscrew and take the back off. and long tweezers. This one requires LONG narrow screwdrivers that I don't have. But more and more gizmo's do. So on that and that I Valued Canon quality above all else and I would continue to come back to Canon I really wanted to be nice to the customer service via email on the other line. In the End they were more than nice and offered a new printer with a new 1 year warranty on it. So far I haven't had any issues as long as I don't use that battery. Battery blocks the fan. No circulation things get hot. When things get hot ,, well the hard drive will issue a warning on SMART that 140 degrees or hotter on a hard drive is going to eventually kill a hard drive. So since I got the new one I print 1-2 photos and take a break. Still though, the P-10 had a way bigger fan. It actually still works. Olympus for whatever reason discontinued the pack. Which would be fine with me if they had a similar NEW product. They didn't replace it with anything so why would they cut off revenue ? I guess thats a thing of late Fuji's doing that with certain popular Film products. (real film, I do both real and digital.) (Yeah is Digital real. nah. like Kindle vs Real books. 😛 ) Good to have a backup though. Once they found out I was able to buy a used CP1200 for $20 and it worked great, the $120 repair bill went to $0 (thats more than what I paid for it) So one can pull that if they want. Go on ebay look for a new one or used one that runs great for $20 instead of buying a new one at $90 + They need me to keep buying their paper ribbon packs so Now I have a printer with everything included because I was just supposed to send the broken part in. the $20 item was missing the paper holder. Done. Mom uses that one.

Re: Canon Selphy CP1200 not working

esalmore — Fri, 11 Oct 2019 11:22:58 GMT

Please tell me how to fix this problem! My printer is barely used and none of the buttons are responding. Very disappointing.

Re: Canon Selphy CP1200 not working

ElenaLas — Wed, 01 Jan 2020 16:20:42 GMT

I had the same problem, tried to open my selphy cp1200 after some months of its last use and after pressing the power on button it froze to the initial canon screen. Searched around the internet and found how to reset the printer and i decided to try it. So in order to reset it, you unplug it (if you use the battery i suppose you must remove it from the printer), then you press 5 times the power button (give it 1 or 2 seconds pressed and 1-2 seconds between the 5 times pressing it), then wait for 2 minutes. Then plug it to the power and press power on. Mine worked fine after that (at least for that time, don't know how it will respond the next time, hope it goes well!). I hope this will help!

Re: Canon Selphy CP1200 not working

mebrooks — Thu, 02 Jan 2020 00:33:56 GMT

I am having the same problem. My selphy had been working just fine. I haven't used it for several months and then it just stopped working. It won't read the memory card. The card seems to be working in my camera just fine.